Read on to get the help you need to contact StubHub. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. Call 1-866-788-2482. Then came the coconut, an event none of us could have predicted. Events Parking. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. hours. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. The implications for my own role at StubHub were uncertain. We'll do our best to get back to you in the next 24 Cons Ticketbis makes it easy for users to attend events all over the world. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). To subscribe, click on the button below and copy the URL into an RSS reader. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Search through past posts using the search bar at the top of the forum page. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Terms of the deal are not being disclosed. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Surviving wasnt easy. 2 if you have questions about buying tickets. It was time for me to choose possibility once again. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. stubhub inc. I live in Singapore where the StubHub app is not avail. Pro tip: Each number appears to go to a different department. Enjoying This Built In Excerpt? The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Joo Almeida D'Ea Head of Integration Office. It's often the quickest way to sort something out. Open our virtual assistant, click on "Contact form" and let us know how we can help you. The more I learned about StubHub, the more excited I became. Stubhub, Inc. operates as an entertainment ticket agency. You should not rely on any forward-looking statements. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Built In is the online community for startups and tech companies. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. If a crisis like this had hit us earlier, wed have been in better shape to weather it. This was not just bigit was unprecedented. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Thanks to all authors for creating a page that has been read 52,013 times. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Thanks for your message we aim to get back to you within 24 hours. Contacting StubHub While StubHub does not offer live chat, they do have a phone StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Will His AI Plans Be Any Different? Enjoying This Built In Excerpt? First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. In 2015, eBay enabled $82 billion of gross merchandise volume. the exact pickup location and times. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. At StubHub, our mission is simple: help fans find fun. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. AtStubHub, our mission is simple: help fans find fun. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. 3 if you sold tickets already and have an issue. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to HEADQUARTERS. The corporate office phone number is 415-222-8400. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. We give them a time frame to offer The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. 2697 Lakeville Rd. Come join us to plan your next live event experience! You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. WebSend us a message. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Within nine months of my arrival at StubHub, thats exactly what happened. Musk Made a Mess at Twitter. To subscribe, click on the button below and copy the URL into an RSS reader. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub has 21 current employee profiles, including Founder Eric Baker. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHub was a brand I knew and loved. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Its possible that someone with an identical problem has posted for help before. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. WebGet in touch with us today! wikiHow is where trusted research and expert knowledge come together. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. She has a successful track record scaling and growing businesses internationally. My Secret to the Success of Amazon? Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. The Company offers tickets for live sports, music, and theatre events. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. He was thrilled to be buying his old company back fourteen years after hed left it. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation.