Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. Q Will Express Docs include flight, hotel and transfer information? We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. Please print this page and give it to whomever you wish for dialing instructions. Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. but wifi per stateroom and we can't connect at the same time. . We remain optimistic that our approach on future sailings will become more flexible. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. May not allow for audio/video calling and streaming. Restricted Fares: Full payment for air reservation is required at the time of air booking. Due to web accessibility standards, users may experience slight variations according to the browser used. Holland America Line has laundry service, dry cleaning and pressing service on all ships. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Prescription medical marijuana is not allowed on board. Book online at www.luggageforward.com/hollandamerica or call Luggage Forward directly. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. The day you board, Holland America Line places an initial hold on your credit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). It is also available in the For Booked Guests section of the web site. For some background and tips, here's everything you need to know about internet at sea. As our restart protocols continue to evolve, we have lifted the moratorium on oxygen concentrators and peritoneal dialysis effective immediately. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Q Do the luggage tags need to be printed in color? However, you can make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. These non-refundable, but generally lower rates, require full payment for the air reservation at time of air booking. Tickets are nontransferable and name changes are not allowed. The leader in premium cruising, Holland America Line's ships feature innovative initiatives. Call Us For a Free Quote 1-800-627-3753. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. The one thing I don't like about the app is it doesn't alert you when someone sends you a text. We have sailed enough on HAL to be 5-star and have never bought their package. We are on the Rotterdam in a few weeks and wondering what I should expect. If your home plan and phone allow calls over Wi-Fi, and you anticipate making or receiving multiple calls during your cruise, you may find the ship's internet packages a more affordable option than international cell charges. One thing to consider is whether or not you really need the ship's internet. A Go to https://www.hollandamerica.com/ and click the MY ACCOUNT LOGIN and follow the easy registration process. For more information, or to sign up go to www.maketraveleasier.com/Holland or call 18778470045 to speak to one of our customer service representatives. To set up EZPay, please contact your travel advisor or Holland America Line at. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) Norwegians services onboard are offered in internet cafes onboard, with some stateroom access on certain ships. To obtain a license, they must have graduated from an accredited maritime college. Get up to 30% off Have It All cruise fares, free balcony upgrades and kids' fares, Wi-Fi, our Signature Beverage Package, Shore Excursions, and Specialty Dining plus up to $400 Onboard Credit and more. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. (Rendering courtesy of Holland America Line) The dining room is considered a fine dining restaurant and shorts are not permitted. It also supports Skype video calling, where coverage allows. The answer is usually maybe, but you wont likely know until you go to actually use it. Click on the Printer Icon. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. For information on alternative transportation arrangements and associated costs please contact ourGuest Accessibility Department. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Tickets are nontransferable and name changes are not allowed. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. The time to reserve your desired stateroom, suite and dining preference is now. Some apps do offer a chat feature that can be purchased for a small fee. The Unlimited internet package provides unlimited access to the web on one device for the duration of your cruise but can only be purchased onboard. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. Health Protocols page and FAQs. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. In addition, stabilizers on modern ships, availability of advance weather information, and development of effective preventative medications have greatly reduced the incidence of motion discomfort. Only $17.95 per guest/per day* Quench your thirst with our nonalcoholic package which includes an unlimited variety of premium coffees such as espresso and cappuccino, juices, Coca-Cola products, our signature mocktails, Red Bull, and bottled waters 500ml and under. Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Mobile Phones and tablets: Access is available for the most popular social websites and applications, including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp and top airline websites. CPP Platinum is not available to residents of New York State, Quebec or Puerto Rico. After a successful trial of Starlink satellite internet on Freedom of the Seas, RCL says it will be rolling it out to the rest of the fleet soon. The Travel Well program encompasses all onboard health and safety protocols, including COVID-19 Guest Protocols and the additional measures Holland America Line is taking to enhance public health. Fully Accessible Single Side Approach To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA). Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. The line's Explorations Cafe, powered by the New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. 6 Attractions in Jacksonville That You Don't Want to Miss! Package Details: For $54.95 per person, per day, Holland America 's Signature Beverage Package allows cruisers to indulge in a variety of wine, beer, spirits, cocktails (including non. These appraisals form the basis for promotion decisions. Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass. Royal Caribbean offers VOOM high speed internet you can add to your cruise to stream and stay connected, but costs will vary based on number of devices you wish to connect as well as your ship and sailing. Your travel advisor can provide you with additional information if you are interested in this option. In case of emergency, Holland America will assist in filling prescriptions. Please note: This service is available only on days of sailing. service of alcoholic beverages to intoxicated guests. View the complete list ofprohibited items. Guests may, if they prefer, use another visa service or complete the process on their own. Traveladvisors should make checks payable and send to: Holland America Line The plan can be activated on any device but only one device can be actively connected at a time, the rate calculation is based on prorating the voyage package by length. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. Be sure to keep your documents on your person or in your carry-on bag so you can access them easily. Canned or bottled beverages, including water, carbonated mineral water, and soft drinks. Agency fees of any nature are a matter to be decided on solely by the agency and guests. This package will offer the fastest speeds to support streaming. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Dining requests should be made when you book, in advance of sailing. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. "If we're going to add something to the package, it . More detailed information is available at www.cdc.gov. In Port To Table, experience the culinary story of the region through live cooking demonstrations. Premium Plan $13.60/person per day (can save 20% if purchased online pre-cruise). Bidis - essentially flavored cigarettes - are not generally permitted entry. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. Furthermore, every senior officer inspects their area of responsibility on a regular basis. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. If the current available price exceeds the original airfare, the guest must pay the additional charge. The new bundle will include shore excursions, drinks, specialty dining and internet access. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. It may be necessary for guests to overnight en route to or from their cruise due to airline schedules and/or availability. Cruise ship apps will be even more important once cruising resumes to allow for QR menus, virtual queues, and more contactless options. Beverage Management reserves the right to revoke the package if misused. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. The cruise line claims this is the best WiFi at sea fast, reliable, unlimited, and affordable. Satellite-powered wireless access is available fleetwide in most public areas and all cabins. The program has an open door policy, which means participants may come and go as they please. What can I do to get them printed? Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. When you check-in online, you'll be able to take advantage of the following benefits: To complete Online Check-in for each guest, you will need: For a more in-depth look at the check-in process, check out ourvideo walk-through. This is a direct reflection of listening to guest feedback. Click Done when youre finished.). The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Cruisers can save 15-20% off these internet packages when purchased pre-cruise. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. The bed can be converted upon request to 2 twins if full compliance is not needed. A lightweight, waterproof coat or jacket, as well as a sweater or warm vest for strolling the decks of the ship and for glacier viewing, Women may want to bring two or three pairs of washable slacks or jeans (combined with polo shirts, blouses or light sweaters and accessorized with a belt, scarf or jewelry this basic outfit can be worn just about anywhere. With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes they can use their device to access included sites all day. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Is there a way to call from your smartphone? Travelers should wash their hands often with soap and water. Also includes WeChat and WhatsApp. All guests are required to disembark the ship at this time. If passengers become ill or injured during the voyage and the diagnostic and/or care needs exceed the capabilities of the infirmary, passengers will be transferred to medical facilities ashore. The Signature and Elite packages have a daily limit of 15 alcoholic beverages, whichincludes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. While cruise ship internet is getting faster and has improved leaps and bounds over the past few years, it will probably never be as reliable as your internet back home for a number of reasons. Protect your cruise vacation investment with our Cruise Protection Plan. For cruises 6 to 9 days: One shore excursion up to $100 value or $100 off any one tour for all guests in a stateroom. Any crewmember who becomes ill is immediately isolated. Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. Family packages -- four devices or more -- start at $9.99 per device per day. If tour details are not yet finalized, please check again closer to your departure date. Just like connection speeds at sea, internet charges vary by cruise line. To verify whether your nationality requires a Canadian visa or eTA, please contact your local Canadian consulate or visit thisCanadian immigration Web site, which may be useful to determine what is required. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. To learn more about applying for these documents we strongly recommend you visit the following website for details:Read more about applying for these documents. Learn about Holland Americas COVID-19 vaccination and testing requirements in theHealth Protocols FAQ. NCL offers different perks on different cruises, so many bookings come with some complimentary minutes of internet and its easy to upgrade your package once on board. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many or as few as you please. For a full overview of all policies, see Worry-Free Promise details. Internet speeds can vary significantly from line to line and ship to ship, depending on factors such as location and available bandwidth. For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. Do you buy a cruise ship internet package? It can be used only on one device at at time. For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. There are three packages available, all with varying levels of data available: Social - allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls - $14.99/day Applications that use high. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Holland America Line has a youth program for guests ages 3-17.