Edinburgh, United. Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Should I be concerned about what I eat while abroad? Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Yes, you can make secure online payments by visiting the MY BOOKING section of the Hays Travel website. All payments must be made by credit or debit card when applying for or renewing an ESTA at https://esta.cbp.dhs.gov The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. See our The 70 best and worst firms for travel refunds: new MSE survey - Virgin and Loveholidays join Ryanair at the bottom MSE news story for the results.. Our coronavirus travel survey received more than 27,000 responses (from 1-11 May 2020), and asked travel customers for their rating, feedback and experiences of dealing with companies . However, in some areas, this may be earlier. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. If you are unable to travel because of the Coronavirus you are entitled to a refund. We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. Please ensure that the names given are the same as in the relevant passport. Should I confirm my flight times before I travel? Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. The trip must last more than 24 hours or include an overnight stay. If You Want To Change or Cancel Your Holiday We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. https://www.gov.uk/government/organisations/foreign-commonwealth-office. Your experience matters. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. Customers who are travelling outside the UK may need to be vaccinated against some of the serious diseases found in other parts of the world. 1 views . Packages that include a flight element are financially protected by the ATOL 18. not be ATOL protected. Would never book with them again Date of experience: 15 December 2022 Useful2 Share This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. Registered Office: Gilbridge House, Keel Square. We are committed to respecting your privacy and protecting your personal information. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. 19. Hays Travel has now issued a refund to Sharon. Registered Office: Gilbridge House, Keel Square. Further information can be found at. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Hays Travel was commended for the time and effort that its advisors took in finding the ideal holiday for their clients, and it received a raft of five-star ratings. We advise you visit the relevant airport website for information on which terminal your flight will be departing from. If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. not be ATOL protected. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. also . For example, it's probably a package holiday if you booked a flight and a hotel through a travel agent. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports. Children's passports are generally valid for 5 years. booking. The currency used in the USA is the US Dollar ($). Your experience matters. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation who will obtain the information specific to your booking. Your Financial Protection If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. Hays are fobbing you off. ai thinker esp32 cam datasheet 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. If special assistance is required, you should notify us at the time of booking. Keel Square, Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Avoid it you will have no job security . The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. protected. booking. The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Until a component has been confirmed by the individual supplier, no contract has been formed. If you do not receive an ATOL certificate, then the booking will 22. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Visa requirements vary from country to country. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. parts of your trip are not listed on it, those parts will not be ATOL If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. Can I change my hold baggage allowance once I have booked? To help us assist you quicker, please include your booking reference number. We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. Yes, you need a passport to travel and will be prevented boarding if you do not have one. We are a Member of ABTA, membership number J3665. A shuttle transfer is usually via a shared coach or bus service. What electrical items can I use when on-board the aircraft? This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. We shall certainly return to Hayes for our next holiday. 1. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. Two years later, the business . If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. Online check-is usually available from approximately 5 to 7 days before departure date. 2. How much does it cost to add extra luggage? When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Programm (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Registered Office: Once the details are entered we will be able to process the transfer. In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. ABTA If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. If you do not receive an ATOL certificate, then the booking will 12.5 Where we are package organiser, You may transfer the booking to another person. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. services. 13,967 talking about this. Your application will not be submitted for processing until all correct payment information is received. Special Requests Also, please remember to take adequate supplies of any prescribed medication with you on your holiday. eaSYNC Booking > Blog > Uncategorized > hays travel refund. What should I check with regards to my passport? The UK's Largest Independent Travel Agent. Some low cost airlines now require boarding cards to be printed before check-in. Our responsibility for your booking Some countries will require you to have a valid passport for 6 months after your return date. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. Certificate go to: View For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com. 8. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. protected. Certificate go to: View Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. This advice is applicable for anywhere where US Dollars are accepted. All prices are correct at time of posting and are. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. We asked for a refund, instead. Some requests cannot be guaranteed. What luggage can I take on my hotel transfer? Portugal. Join the 888 people who've already contributed. Holiday departures with the firm are due to . Companies that committed to offering refunds in most scenarios put to them by Which? Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. It is generally accepted that you can fly during the first and second trimesters of pregnancy. For TUI or First Choice, click here to pre-book your seats. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to. You can save on a lot of items. 20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Details will be given at the time of booking. Hays Travel refund, cancellation and surcharge policy Hays Travel is a Which? If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. parts of your trip are not listed on it, those parts will not be ATOL The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. "Hays Travel had been contacted and made an expression of interest. On balance, we believe that the second option gives our customers the best chance to compare accommodation. 14. Re: Hays Travel Terrible customer service, Stay away. Please contact your local branch, orthe person who made your booking. https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items. For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Write by: . Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. Certificate go to: View Building Work Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. What does this mean? He has contacted Hays Travel, an independent travel agent chain with more than 400 branches in the UK, and says he was told he would receive a refund within 28 days. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. Turns out, he was way off base. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Please note that this may be required even if you have been vaccinated. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. If the airline you are travelling with uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. Each component will be provided by different third party providers of the products you have selected. You must pay any costs we incur, if the difficulty is your fault. Interview. Check in for most airlines is 2 to 3 hours prior to departure. In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. scheme. Registered Office: Gilbridge House, Keel Square. If you need any further assistance please contact your local branch, orthe person who made your booking. Why is my hotel booked for a certain number of nights. Once received, simply print the documentation, as it is required for you to travel. In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. Travel Card is not linked to your bank account and is a safer option than carrying cash. If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. The ATOL protection does not apply to all holiday and travel This leaves us with the option of using official ratings (ie. Update 7 July 2020: We've since run another survey. This required information includes your passport details and your contact information. 10 were here. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. If you live in Walesand have been fully vaccinated, visit the Welsh Governments website tofind out how to get your NHS COVID Pass. With duty-free trade privileges, Pozna became a major European trade centre, its economic and cultural growth reaching a peak in the 15th and 16th centuries. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. . If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. What is the Electronic System for Travel Authority (ESTA) requirement for US destinations? You should also always carry your medication in a correctly labelled container as issued by your pharmacist. 10. Hays Travel incurred a pre-tax loss of more than 34 million in the 18 months to April 2021 as it faced the "most challenging period" in its history due to the Covid crisis and the loss of founder John Hays. It is always useful to include a few items in your luggage in case of any unforeseen emergencies. 11. Gilbridge House, More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed".