Greater than 82% of reviewers feedback is Footasylum returns process could be better. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Will not use again. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. I will always order with footasylum I am very happy with the service and products. I was taught to value customers, no matter what job I was in. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. The kind your customers really want. Package allegedly dispatched on 11th December and now reported as list in transit! Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered some trainers at 10.30pm amd paid for next day delivery. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. My son lost out on his Christmas presents as a result. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. My son lost out on his Christmas presents as a result. Over 90 off RRP. - Anonymous. Up to 60% off at Footasylum on selected women's t-shirts. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I have worked in retail for over 15 years. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Shocking service avoid disappointment. Perfect from start to finish. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. 4. Take care!Thanks,Rebekah. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. That is great news that they arrived a day early!We hope to see you again very soon. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Claim your profile to access Trustpilots free business tools and connect with customers. Before returning items you must notify Footasylum by telephone, letter, or email. I will always order with footasylum I am very happy with the service and products. Thanks. We hope to see you again very soon. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Then I started a new chat and got Sophie who was absolutely lovely. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. You have 28 days to return your items and you'll need your original receipt or delivery note. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Never again. Shocking service avoid disappointment. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. You will receive a verification email shortly. Footasylum. When you purchase through links on our site, we may earn an affiliate commission. - KM, posted 1 year ago I would definitely recommend and will be a returning customer. Find out how we combat fake reviews. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Highly recommend and will definitely buy from Zavetti again. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. First and last time I will use this company. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Ordered Nike trainers. Ordered it on Monday and it was delivered on Tuesday. Verification can help ensure real people write reviews about real companies. In real life, they are dull, boring and have no character at all. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. 299.99. All in all, satisfied with my purchase and dealings with this shop. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Greater than 37%. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Verification can help ensure real people write reviews about real companies. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Order placed Sunday afternoon and delivered Monday afternoon. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. . Within 5 Days. Shoved the card machine into our face. Tried to send Crocs back as they didnt fit my daughter. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Wow! All rights reserved. Still over 300 down! These featured collections are typically the most popular and best-selling products on the Footasylum website. Do you agree with Footasylum's 4-star rating? Hey MattThanks for taking the time to leave us a review. I have sent them back the undamaged trainers in a damaged box as I received them. We also ensure all reviews are published without moderation. I have worked in retail for over 15 years. Easy! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 28 Feb. Up to 60% off at Footasylum during the half term sale. They were dispatched quickly and delivered within a few days to Northern Ireland. The range includes footwear, clothing and accessories for men, women and children.