In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018 under any circumstances. Please note that we act as agent in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place. We cannot guarantee any request will be met and will not pay compensation for failing to meet a special request. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. . do oysters taste like fish. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. Customers can purchase a policy on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). Balcony - children should NEVER be left unsupervised on balconies; dont climb or stand on balcony furniture or on the balcony balustrade; keep all furniture away from the balcony wall/railings. Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Please see details in the voucher received when booking or call +44 (0) 113 387 9501 Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. Please be aware that you may have a wait upon arrival at the airport to be transferred to your accommodation. Additional weight will be subject to standard excess baggage charges. Please read these terms and conditions carefully. No refunds on meals not taken can be given. This can be confirmed to you on request. If the increase is more than 8% of the price of your holiday, you may either (a) change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the holiday within 14 days of the amending invoice and receive a full refund of all monies paid, except for any amendment fees. We process your data in accordance to our Privacy Policy. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. If we cancel your holiday for this reason, you will not be entitled to a refund of any deposit paid. (e) Deposit - The full deposit must be paid for the Free Child place and the deposit will be deducted from the final holiday invoice. You are responsible for checking and complying with all requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. As such, two infants could only travel with two adults who are responsible for their welfare etc. If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). The easiest way to cancel a Jet2 flight is online. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. 02739537, registered office address Low Fare Finder House, Leeds Bradford Airport, Yeadon, Leeds, West Yorkshire, LS19 7TU. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Free Child Places Shout, make a fuss and make people aware that you feel threatened. We do not guarantee these prices and the actual cost of drinks, meals and travelcards will vary depending on the supplier. : By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. Studios one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room. Villas - the style and standard of villas will differ across resorts and destinations, ranging from individually owned properties furnished to the owners taste to purpose-built holiday homes and resorts. Please check your car on collection and in the event of any damage, please report this to the car hire provider immediately so this can be rectified. In hotels, there are usually designated areas for smoking. Going out - at night avoid poorly lit areas; if possible never walk home alone; be aware of whats going on around you and keep away from situations where youre uncomfortable; if youre out as part of a group, look out for one another; consider very carefully whether you should leave a pub, club or event with someone youve just met; if youre not sure where youre going ask your representative or hotel reception for directions. The deposit is 60 per person, for adults and children. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website. ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or We may use other airlines from time to time and in each case their own terms and conditions and/or conditions of carriage will apply to you in respect of your flights, which may contain additional limitations to liability. Under EU Regulation 261/2004 (or UK law equivalent) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Cancelling your holiday. If the lead name or a member of the booking party has been banned from travelling with. All Inclusive - please check the property description for each hotel for details of whats included, as this will vary from one hotel to another. We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. For the avoidance of doubt, Jet2holidays does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the Find Out More pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. Customers can purchase a policy on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. 24/7 Contact details whilst on holiday In accordance withJet2.comsTerms and Conditions, please be advised that you may not bring alcohol on board the aircraft for the purposes of consumption during the flight. Jet2.com may request evidence that you have the consent of other members of the party to submit a claim on their behalf. 12. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. However you choose to holiday, youll get your hotel, return flights, transfers + 22kg baggage all included. - Extinguish all naked flames and dont use matches or lighters. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this booking. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit. Special offers in the brochure and on the website are subject to availability and Jet2holidays reserve the right to withdraw them at any time. The Service is provided on a complimentary basis and does not form part of the cost of your holiday. The exact make and model of car is not guaranteed but if it is not available, an equivalent will be provided, subject to availability. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. Please refer to the Essential Holiday Information for more information. (g) Changing your holiday - If you change your holiday then, in addition to the terms set out in clause 5 above, you will be obliged to pay the new price of the new holiday (less any deposit) and the amendment fees per person in place at that time if you change from: If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. Single travellers and under occupancy supplements:Single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. Baggage allowance restrictions apply. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. We recognise that everyones needs are different, and that air travel can be stressful for some of our customers. Resort Flight Check-in However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. June 25, 2022; 1 min read; advantages and disadvantages of stem and leaf plots; wane weather 15 closings and delays; The Service is not available for hand luggage. We pride ourselves on the quality and friendly professionalism of our colleagues. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. We also reserve the right to verify payment methods used to secure bookings with Jet2holidays or Jet2.com. If you booked flights and a hotel yourself and not on a package, flights typically won't be, unless you booked a fully flexible ticket. If this is the case, payment must be paid in full at the time of booking. Current amendment fees can be found at www.jet2holidays.com/faqs. Amount you must pay per person cancelling. If you or a member of your party wish to travel with a battery powered mobility aid you must tell us before you book. If you have purchased this service, you will not be asked to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply). iii. Children are required to have their own passport. If you need a larger vehicle, you will have the option to upgrade the vehicle at the time of booking at extra cost. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. When you set up your Payment Plan, you may choose the amount of the deposit and so, if you choose a higher deposit than the minimum (as set out in clause 3(b)), the total amount of the Prepayments will be reduced accordingly. First off, head to the airline's website. The terms under the Transfers section above also apply to Express Transfers. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. While we are sure that the colleagues at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. The accommodation may vary in design and layout, including the bedroom configuration, number of storeys the accommodation is set over, style of furnishings and layout of exterior garden and terrace area, but will be of equal standard. Cots must be registered at the time of booking. It is of course in your interests to ensure that you notify your travel insurer about any pre-existing medical conditions. your holiday is cancelled for any reason. What do I do? If you or someone in your party requires assistance from the car park to the check-in desk or from the baggage reclaim area to the car park on your return, this should be booked via the airport, the contact information for which can be found on their websites. . This does not extend to any reimbursement of other elements of your holiday cost. We do not check insurance policies for suitability, but reserve the right to request a copy. Get luxury for less and enjoy your five-star hotel, return flights, 25kg baggage and private hotel transfers all included. 9. Certain travel arrangements (e.g. We paid a 1,000 deposit - 500 each - towards the total sum . We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. General resort services and activities that we may highlight do not form part of your contract with Jet2holidays, and we do not act as agent for the suppliers, nor do we have any involvement in your booking in the event that you choose to visit them. (iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher. In our search to continually try and improve our level of service, prevent and detect fraud and for ongoing training, we may sometimes record and monitor phone calls (mainly in the case of telephone bookings). Circumstances such as these, or weather conditions, time of year etc. Please make sure you are using your holiday booking reference from the booking confirmation. Touts - out and about in resort, you might be approached by touts asking you to sign up for schemes and activities, or even trying to persuade you to make dishonest claims in connection with illness on holiday. 13. These rooms may not be any larger than twin or double rooms so space may be limited. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. 21. Treat yourself to one of our ultra-luxurious holidays. However, if you cancel 70 days or more before your departure, you'll only lose your deposit. IF YOU SMELL GAS: If we require your Guaranteed Cabin Luggage to go into the hold for operational requirements, you can contact Customer Services to arrange a refund for any charges you have paid for this service. You have not paid us any sum due for your holiday. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. Where following your booking we establish that the resort, cruise or accommodation is not appropriate we will inform you and give you the opportunity to change your holiday. As with all travel insurance policies, Jet2insurance contains certain restrictions. Please remember to advise us of any changes to your credit/debit card, alternatively go to the Manage My Booking section on our website to register a new card. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places. Food safety - wash your hands before eating and after going to the toilet; make sure your food has been thoroughly cooked and is still hot when served; make sure that any food that is re-heated is piping hot all the way through; avoid any uncooked food (apart from fruits and vegetables, food that can be peeled or shelled). We can no longer provide the holiday as a result of unavoidable and extraordinary circumstances. Maid service:The frequency of maid service and changes of linen may differ from property to property and for villas this is not guaranteed. We will not be liable for any damages or costs which are incurred by you or by any such additional person or people, or for any death or personal injury suffered by any such additional person or people, where you allow any additional person to stay in your accommodation. cockroaches, mosquitoes, ants, etc.) Customers travelling to other destinations are recommended to seek advice from the sources mentioned above. Cots for infants:We can request the use of cots in most of our accommodation, however there may be a small charge which is payable locally. In any event, only a maximum of three electronic mobility devices are accepted on a single flight, which will be on a first come first serve basis. Flights Please refer to your Transfer Voucher for instructions on how to reconfirm your return transfer. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. - Leave the building and allow time for the gas to disperse. Making a Booking. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. For more information in relation to visa and immigration requirements, please refer to www.jet2holidays.com/faqs. Jet2.com'sTerms and Conditions will apply to you in respect of your flights and, as a result, form part of your contract with us. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. We are a Member of ABTA, membership number Y1256. Passport, visa and immigration requirements and foreign office advice, www.jet2holidays.com/request-special-assistance, Getting started booking and paying for your holiday, Managing your booking and planning your trip, Medical requirements, special needs & mobility assistance, www.passport.service.gov.uk/check-a-passport, www.gov.uk/driving-abroad/international-driving-permit, www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14, www.jet2.com/faqs?topic=medical-and-special-assistance. Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. We reserve the right in our discretion to suspend or withdraw the Service in whole or part and/or to change its scope or availability, in each case without notice and for any commercial, operational, security, regulatory or other reason. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. Please be aware that in some properties, there may also be limits on the. We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. . Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the lead name on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. Swimming in nappies and nude is unacceptable; have fun, but avoid unruly behaviour and observe pool rules and information signs at all times; pool surrounds can be very slippery. Checked in baggage allowance: Baggage allowances may vary depending on the type of holiday you have booked, and are subject to change. b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. Room occupancies will be shown for individual properties and may vary by destination. lynyrd skynyrd one more from the road full album; number of fintech companies in europe; colonnade resident portal; sharwood's butter chicken slow cooker larry murphy bally sports detroit cancelling one person off a holiday jet2. This may include a decision to change course and, if necessary, to alter the cruise itinerary. And your return flights, transfers, hotel and 22kg baggage are all included. Please ensure that you read these carefully. If any delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your holiday cost only. Smoking is not permitted in rooms or on balconies. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. Prefer to speak to one of our expert holiday advisors? The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You have not presented yourself for your outbound flight, and as a result, your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) has been cancelled. Getting started booking and paying for your holiday Dont place matches or lighters in your suitcase. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Sign up for our email deals, discounts and more! The quiet is interrupted by the giggles of my excitable six-year-old daughter as a shoal of tiny "tickly fish" nibble gently at her feet. Double Rooms - a room with a double bed, or two single beds with double bedding. By selecting the Payment Plan, you agree that we may charge the amount of each Prepayment to the credit/debit card (or other payment method) which you used to pay the deposit. Sources of information include the following: https://travelaware.campaign.gov.uk/ ; www.nathnac.net; your GP; or a specialist clinic. You must not allow additional people to stay in your accommodation that are not included on your holiday booking. Your right to a refund and/or compensation from us is set out in these terms and conditions. Call recording In the event of an emergency, know how and where to get help. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. We will tell you the procedure for making your choice. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking.