We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. See 1,356 traveler reviews, 289 candid photos, and great deals for Novotel Hamburg City Alster, ranked #87 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Hotel Novotel Hamburg City Alster Hamburg - 4 star hotel. The Novotel Hamburg Alster is a 4 star hotel situated not far from the centre of Hamburg, just a short walk from the Alster. Are any cleaning services offered at Novotel Hamburg City Alster? WiFi is free, and this hotel also features a spa and a restaurant. What are some of the property amenities at Novotel Hamburg City Alster? Long time to see all of you due to COVID-19 however I meet several your team members with your smile. Your comments are very important to us. Or you can climb Michel with 453 stairs, visit the Reeperbahn or the Landungsbrücken. Sincerely, Rene YKEMA General Manager, Dear Scholla G. B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Es freut uns immer sehr wenn Stammgäste wie Sie uns bewerten. We got a complimentary upgrade. It is always a pleasure to receive positive feedback. This hotel is situated within walking distance from the city center. I guess housekeeping already passed our room when we put the sign. Conveniently located restaurants include MIt Herz & Zucker Cafe, Pho Duc, and Alstercafe. See 1,357 traveller reviews, 289 candid photos, and great deals for Novotel Hamburg City Alster, ranked #84 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Sincerely, Rene YKEMA General Manager, Dear Claudia B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Hamburg City Alster tager imod disse kort og forbeholder sig retten til midlertidigt at reservere et beløb på dit kreditkort forud for ankomsten. Ihre Meinung ist für uns daher von größtem Interesse. dem Saunabereich müssen wir Ihnen leider mitteilen, dass wir hier durch die Hygienemaßnahmen keine Möglichkeit sehen, den Bereich in naher Zukunft wieder zu öffnen. Pleasant hotel, great breakfast selection, Mark Business - 29/02/2020 Confirmed reviews ALL, The hotel is nice with clean rooms and lovely bathrooms. Review collected in partnership with Accorhotels.com, Response from Rene Ykema, General Manager at Novotel Hamburg City Alster, Response from Novotel_Hamburg, Leiter Front Office at Novotel Hamburg City Alster. What are some restaurants close to Novotel Hamburg City Alster? A direct U-Bahn connection takes you to the old town in just nine minutes, NEWLY renovated spacious rooms with air conditioning and cable TV, Two children can stay in their parents' room free of charge, Modern restaurant with Mediterranean and Hamburg cuisine. Breakfast had large variations to pick from and all from the staff was friendly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. We speak your language! I will share your comments with our team and especially with Ole Reimers. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Due to the current legal regulations, our hotel may only be booked for non-tourist guests until further notice. This comfortable venue operates since 2004. BF is a bit old fashioned (white bread, no skimm milk etc). I will share your comments with our team. We hope you had enjoyable days in Hamburg and a save journey back home. Rene Ykema. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Where is Novotel Hamburg City Alster located? Wir bitten daher um Ihr Verständnis und hoffen, dass wir sobald wie möglich aber auch hier Lösungen haben werden. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Tripadvisor Plus Subscription Terms & Conditions, Steigenberger Hotels And Resorts in Hamburg, The Leading Hotels Of The World in Hamburg, Hotels near Jutta Hulsmann Your Personal Guide Private Tours, Hotels near Campari Lounge By The George Hotel Hamburg, Hotels near Robin and the Tourguides - Hamburg Free Walking Tours, Hotels near Hamburg University of Applied Sciences, Hotels near NIT Northern Institute of Technology Management. Enjoy free WiFi, a restaurant, and a full-service spa. Now $91 (Was $̶1̶1̶8̶) on Tripadvisor: Novotel Hamburg City Alster, Hamburg. Families - 03/03/2020 Confirmed reviews ALL. Friendly staff, clean room. Luebecker Strasse 3 22087 hamburg germany, S1, S21, S11 :  S1, S21, S11 BERLINER TOR. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details, Online check-in: Your arrival will be carefully prepared by our team. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Novotel Hamburg City Alster accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Lobby impossible as cold and incessant muzak. Victor K. (. Three calls to clueless reception barely able to speak German. Which room amenities are available at Novotel Hamburg City Alster? Yes, pets are typically allowed, but it's always best to call ahead to confirm. A. Sincerely, Rene YKEMA General Manager. And the hotel’s seven … The minibar was also empty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moenckebergstrasse is minutes away. Restaurant, bar with good service. Mit herzlichen Grüßen Rene YKEMA General Manager, Dear Lars Yde J., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. It is always a pleasure to receive positive feedback. Yes, it is 0.5 miles away from the centre of Hamburg. Die Außenalster ist fußläufig in wenigen Minuten erreichbar. About Novotel Hamburg City Alster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It is always a pleasure to receive positive feedback. Absolutely ridiculous! Our guests praise the breakfast and the helpful staff in our reviews. We had to request for a water kettle, mugs and teabags. Prices are calculated as of 12/10/2020 based on a check-in date of 25/10/2020. Thank you for your support and understanding. Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. Thank you also for your critical feedback. Museum für Kunst und Gewerbe Hamburg is the closest landmark to Novotel Hamburg City Alster. I will share your comments with our team. LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Because of Covid our room hasn't been cleaned, also not when we put the sign on the door. Where is Novotel Hamburg City Alster located? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wir freuen uns sehr, dass wir auch jetzt in den schwierigen Zeiten unsere Stammgäste dennoch von uns überzeugen können. Due to the influence of the coronavirus, you are striving to provide possible services even if there are restrictions. Anonymous Business - 24/08/2020 Confirmed reviews ALL. Please note the exceptions in certain federal states and also note that mouth-nose mask must be worn at all times in the public areas of our hotel. Bezüglich Ihrem Hinweis bzgl. Hotel manager Rene Ykema and his staff did a good job of reopening the hotel on Monday July 20. more. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Novotel Hamburg City Alster, Hamburg: 1,357 Hotel Reviews, 289 traveller photos, and great deals for Novotel Hamburg City Alster, ranked #84 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Service is top and we enjoyed our stay. K. T. Business - 12/08/2020 Confirmed reviews ALL, Lars Y. J. It`s not easy, but we do our best! The restaurant Novo2 is an innovative lounge-bar-eatery-combo located within the hotel. How I booked, why I chose you, I cannot answer "correctly" as those are not options to choose from. Book Novotel Hamburg City Alster, Hamburg on Tripadvisor: See 1,346 traveller reviews, 282 candid photos, and great deals for Novotel Hamburg City Alster, ranked #90 of 334 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Novo2 looks forward to welcoming you ? See 1,356 traveler reviews, 289 candid photos, and great deals for Novotel Hamburg City Alster, ranked #84 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. We will give the feedback to the housekeeping department, so that we can afford a better service next time. To the backyard if you dont like noice from traffic. Wir freuen uns auf Ihren nächsten Besuch. Dear Kenta K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The central location and U-Bahn station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Sincerely, Rene YKEMA General Manager, Dear Sharon A., We are thankful for the great review about your stay. Sincerely, Rene YKEMA General Manager, Dear Victor K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Business guests enjoy the breakfast. Friendly and motivated staff warmly welcome us in the renovated Novotel Hamburg City Alster. During a short holiday I thoroughly enjoyed the stay in the hotel and Hamburg. I will share your comments with our team. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. We stayed with our 2 kids at the Novotel for 3 nights. Museum für Kunst und Gewerbe Hamburg is the closest landmark to Novotel Hamburg City Alster. Payments made by partners impact the order of prices displayed. Top room amenities include a minibar, air conditioning, and a flat screen TV. Novotel Hamburg City Alster, Hamburg: See 1,356 traveller reviews, 289 user photos and best deals for Novotel Hamburg City Alster, ranked #84 of 338 Hamburg hotels, rated 4 of 5 at Tripadvisor. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. I will share your comments with our team. It is always a pleasure to receive positive feedback. The suite was big and clean and everything worked. Business - 10/08/2020 Confirmed reviews ALL, In full control of the current situation and have taken the necesary actions, very nice and smiling personell, Claudia Families - 04/08/2020 Confirmed reviews ALL. Under COVID-19 I have a good stay with your support as usual. Breakfast had large variations to pick from and all from the staff was friendly. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm. View deals for Novotel Hamburg City Alster, including fully refundable rates with free cancellation. Anonymous Business - 27/02/2020 Confirmed reviews ALL. I will share your comments with our team. It is always a pleasure to receive positive feedback. Also, overpriced breakfast so we didn’t even bother with that. Discover genuine guest reviews for Novotel Hamburg City Alster, in Hamburg-Nord neighborhood, along with the latest prices and availability – book now. 100 Points :):):) That`s good to see. Eine exzellente Anbindung an öffentliche Verkehrsmittel und Bundesautobahnen. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Se tilgængelighed Det med småt Ved reservation af familieværelset bedes du venligst på forhånd give hotellet besked om det … Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nearby attractions include Zum Friesenjung (0.1 miles). Does Novotel Hamburg City Alster offer any business services? The 4-star Novotel Hamburg City Alster welcomes you to the heart of the Hanseatic city, situated between the Elbe and Alster rivers. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager, Dear Thomas Boege J., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Claim your listing for free to respond to reviews, update your profile and much more. Is Novotel Hamburg City Alster located near the city centre? Good location on top of a Ubahn station and friendly staff. The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers! Everyday is important to me, and I thank the hotel team for making it happen. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We had an ok experience overall. It is a pleasure that you feel so fine staying with us. Check-in to this 4-star accommodation in Hamburg, Germany. Stay at this 4-star spa hotel in Hamburg. Novotel Hamburg City Alster, Hamburg – Mag-book sa ilalim ng aming Best Price Guarantee! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Now £71 on Tripadvisor: Novotel Hamburg City Alster, Hamburg. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager, Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Nice bed, nice sound proofing, nice breakfast - quite satisfied :-) Though this satisfaction survey could be done better. Das 4-Sterne Novotel Hamburg City Alster begrüßt Sie im Herzen der Hansestadt zwischen Elbe und Alster. From our hotel you can reach the city within 15 min. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one. Mit herzlichen Grüßen. Heribert L. Business - 19/09/2020 Confirmed reviews ALL, The team as very efficient and caring, we were able to stay even an hour longer for check - out and the friendlyness was very good, K. T. Business - 14/09/2020 Confirmed reviews ALL, Tord N. Families - 08/09/2020 Confirmed reviews ALL. The train station can be reached within 5 minutes, the trade fair by a 10 minute drive. The central location and U-Bahn station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Well maintained rooms. This comfortable venue, built in … The underground is just downstairs which makes it easy to travel around, especially with the Hamburg Card. Which popular attractions are close to Novotel Hamburg City Alster? There are more places to choose from in the Hamburg area. Great hotel, modern and clean but to have one member of staff on reception on a Sunday morning meant it took 30 mins to check out and get parking validated! Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WIFI. Are pets allowed at Novotel Hamburg City Alster? This definitely does not reflect on our standards. Moenckebergstrasse is minutes away. It is always a pleasure to receive positive feedback. Had a wonderful stay for 3 nights at Novotel City Alster. Moenckebergstrasse is minutes away. WiFi is free, and this hotel also features a spa and a restaurant. Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. The biggest disappointment was the quality of the breakfast: poor selection, very average quality of the items available, bad presentation. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Awful housekeeping in this Accor venue. Novotel Hamburg City Alster is located at Lübecker Strasse 3 in Nord, 2,1 km from the centre of Hamburg. I will share your comments with our team. Therefore we appreciate your sharing of your experiences. We are looking forward to welcoming you again and wishing a pleasant and successful weekend! I will share your comments with our team. See availability The fine print Guests booking the family room are required to inform the hotel in advance of the age and the number of the children staying. Are there opportunities to exercise at Novotel Hamburg City Alster? Sanjay K. T. Business - 23/02/2020 Confirmed reviews ALL, It was very nice stay. Novotel Hamburg City Alster accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Business guests enjoy the breakfast. Sincerely, Rene YKEMA General Manager, Dear Heribert L., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. Über Ihre lobenden Worte freuen wir uns sehr. Find all the transport options for your trip from Hamburg Airport (HAM) to Novotel Hamburg City Alster right here. Overall we had a very good stay. Novotel Hamburg City Alster is located at Lübecker Strasse 3 in Nord, 2.1 km from the centre of Hamburg. I like and it was meet my expectations, Bjarne Couples - 22/02/2020 Confirmed reviews ALL. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. it's an innovative combination of a lounge bar and eatery at your Novotel hotel. The 4-star Novotel Hamburg City Alster offers bright rooms in Hohenfelde district of Hamburg. This is a big praise! Prices are calculated as of 09/11/2020 based on a check-in date of 22/11/2020. I will share your comments with our team. Rooms at the Novotel Hamburg Alster are air-conditioned and brightly furnished. Dear Mads H., thank you for choosing our Novotel Hamburg Alster during your stay in Hamburg and taking the time to tell us about your experience in our hotel. The breakfast selection is excellent, Uwew Business - 28/02/2020 Confirmed reviews ALL. Because it's our deepest interest that our guests feel welcome at any time. Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. We are sure that this feedback will serve as an encouragement to all of our staff. There was no information on booking that wellness facilities were closed. Sincerely, Rene YKEMA General Manager, Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Hamburg City Alster. EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? We are looking forward to welcoming you again and wishing a pleasant and successful week! We sincerely regret that your experience with the breakfast and especially with the quality did not meet your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ever time enjoy and keep relax with your hospitality, Ken J. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Read real reviews on Novotel Hamburg City Alster, book online today! The Novotel Hamburg City Alster has many amenities to offer visitors and guests. This is the version of our website addressed to speakers of English in United Kingdom. Please allow us to express our sincerest apologies. See more questions & answers about this hotel from the Tripadvisor community. The ALLSAFE label stands for our cleanliness protocols and standards and ensures that they are adhered to in my hotel. We hope you had enjoyable days in Hamburg and a save journey back home. The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. Rooms. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WIFI. Novotel Hamburg City Alster, Hamburg: 1,357 Hotel Reviews, 289 traveller photos, and great deals for Novotel Hamburg City Alster, ranked #86 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor Scholla Families - 31/07/2020 Confirmed reviews ALL, Thanks to all the staff, despite the effects if Covid 19, the personale moral is still positive and do their best to maintain the high quality of service and care to the guest ! Very good located hotel, close to the city - walking distance. WiFi is free, and this hotel also features a spa and a restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mit herzlichen Grüßen Rene YKEMA General Manager, Dear Tord N., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. Despite the COVID-19 measure it is surely possible to make something much better. The rooms are newly renovated and nice. Thank you again for sharing your experience. It is always a pleasure to receive positive feedback. See 1,351 traveller reviews, 289 candid photos, and great deals for Novotel Hamburg City Alster, ranked #85 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Sincerely, Rene YKEMA General Manager, Dear Mathieu D., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. The worst part was check-out which took 30mins as there was only 1 member of staff working on a Sunday morning - an obviously busy time. The hotel cannot guarantee availability to guests who fail to do this. Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. Own or manage this property? You will always prepare all for me to stay with peace of mind. Friends - 28/07/2020 Confirmed reviews ALL. Please see our partners for more details. Very pleasant stay. Und es freut uns natürlich besonders wenn die Bewertung dann so eine schöne Bewertung ist. It is always a pleasure to receive feedback. Book Novotel Hamburg City Alster, Hamburg on Tripadvisor: See 1,357 traveler reviews, 289 candid photos, and great deals for Novotel Hamburg City Alster, ranked #86 of 338 hotels in Hamburg and rated 4 of 5 at Tripadvisor. Staff basically clueless throughout. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. It is always a pleasure to receive positive feedback. Disappointed the restaurant was closed in the evening and that we had to pay an extra €3 per kids breakfast despite booking a room with breakfast included. Now £75 on Tripadvisor: Novotel Hamburg City Alster, Hamburg. Novotel Hamburg City Alster – Book your room for the Novotel Hamburg City Alster hotel in on ViaMichelin. Novo2 looks forward to welcoming you - an innovative combination of a bar lounge and eatery at your Novotel hotel. Always a friendly atmosphere, very welcoming staff makes it so easy to return. The Novotel Suites Hamburg City is a 10-minute walk from Hamburg Central Station, the Mönckebergstraße shopping street and the Alster Lake. This time a year not crowded, maybe because of corona, We had breakfast out where it was few people. Business guests enjoy the breakfast. Couples in particular like the location – they rated it 8.5 for a two-person trip. The complementary wellness area includes a steam bath, sauna and gym. Moenckebergstrasse is minutes away. Mathieu Families - 25/08/2020 Confirmed reviews ALL. novotel hamburg alster hotel hamburg, accor hamburg alster, hamburg novotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Very friendly and helpful staff, especially the young guy D. Reichmers at the reception. View deals for Novotel Hamburg City Alster, including fully refundable rates with free cancellation. The suite was big and clean and everything worked. Mostra la disponibilitat Cal saber Guests booking the family room are required to inform the hotel in advance of the age and the number of the children staying. The city center and Outer Alster lake are a 15-minute walk away; great access to public transport and the highway network. The 4-star Novotel Hamburg City Alster welcomes you to the heart of the Hanseatic city, situated between the Elbe and Alster rivers. View deals for Novotel Hamburg City Alster, including fully refundable rates with free cancellation. Therefor we will share your review with our team. Stay was very convinient, good service, nice refurnished rooms! Mads H. Couples - 28/10/2020 Confirmed reviews ALL.