There should be more staff in their 40/50 to pass their experience to the young staff. HafenCity, Landing Bridges, city center, theater and more! Less than 10 min walk to metro station and bar was open until midnight. Amsinckstraße 53, 20097 Hamburg (Hamburg-Mitte) businessÄhnliche Orte in der Nähe. Central location near hotspots e.g. Check-in fast Rooms: Nice beds Nice TV Small "privilege"rooms Coffee machine on both rooms was defective, very old and overused. Many thanks for your understanding. Es verfügt über 187 modern eingerichtete Zimmer mit Klimaanlage und Highspeed Internet, LCD-Fernsehrer sowie einer Kaffee- … We dont like the rooms - new design. Spacious rooms (approx. Restaurant - still not good food. We wonder whey we where mooded from room 618 to 220. ? Das frisch renovierte Hotel, Mercure Hamburg City, liegt mitten im Herzen der Hansestadt! Lovely experience at the hotel. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Guest, Thank you for taking the time to share your feedback. No choco croissants! Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Online check-in: Your arrival will be carefully prepared by our team. It is always a pleasure to receive positive feedback. The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. We are sorry to hear that we could not meet your expectations. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A tax is imposed by the city: EUR 4.00 per person, per night. Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Während ihres Aufenthalts können Gäste des Mercure Hotel Hamburg City beispielsweise Mönckebergstraße (1, 2 km) und HafenCity (1, 3 km) besuchen, einige der bekanntesten Sehenswürdigkeiten in Hamburg. We are glad that you enjoyed your stay and hope to see you again very soon. Unlikely to stay here again. Front desk staff will greet guests on arrival. Rmhg Families - 14/09/2020 Confirmed reviews ALL. Otherwise comfortable beds, small bathroom but OK and good standard. This 4-star hotel is 1 mi (1.6 km) from Hamburger … Save big with Reservations.com exclusive deals and discounts. All 187 rooms are air-conditioned and have free WIFI. Offering access to Speicherstadtmuseum, which is 1.4 km away, the traditional Mercure Hotel Hamburg City … F. Solo - 25/01/2020 Confirmed reviews ALL, Anonymous Business - 21/01/2020 Confirmed reviews ALL. Emily Tiedge Front Office Manager, Dear Vladimir S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Hamburg's tradition meets intl. Internet had to be signed into anew every single time you wanted to use it, new password each day. Mercure Hotel Hamburg City - Located 1.2 miles from the center of Hamburg, this traditional Mercure Hotel Hamburg City offers a nightclub, a sun deck and a … Newly renovated in 2018, the Mercure Hotel Hamburg City is close to centrally located attractions such as the Speicherstadt, Mehr! The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. All rights reserved. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…, Dear giuseppe a., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. All other trademarks are the property of their respective owners. Leisure facilities at the Mercure Hotel … Due to the current situation and the Corona guidelines of the Hamburg Senate, we had to adjust some procedures accordingly. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Stephan C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Finally the bar is terrible. The friendly staff was a bit lost with the large number of guests and they were not being able to be effective. © 2021 Hotels.com is an Expedia Group company. International cuisine and regional specialties can be enjoyed at the on-site Pier_1163 bistro and bar, while breakfast is also available daily. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Mr. D., thank you for the great review of our hotel! I will share your comments with our team. Karte für Mercure Hotel Hamburg City. Join now! The main train station is 0.9 miles (1.5 km) away, the airport is 7.5 miles (12 km) away. The guests of the 4 star hotel are hosted in 187 air-conditioned rooms, equipped with mini bar, radio and television with satellite channels. The S-Bahn (city rail) is just a few minutes' walk away. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Very friendly staff, nice room. The young man behind the counter spoke hardly any English, so communication was difficult. Not a very good review, but I must say what saved my stay all together was the red haired young man in reception when I checked out. Excellent connection to the Autobahn. A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. I liked the hotel a lot, the drinks in the bar are a bit too expensive. Rates from $68. the 1000 All points are in your All-Account today. Pets can be brought along for a fee. Rome2rio makes travelling from Hamburg Airport (HAM) to Mercure Hotel Hamburg City easy. Details on site. All in all pretty average. Friendly staff, great location and Nice room. Sorry for the delay! There is a clear gap on the age of the staff! Nearby restaurants include Snackmacherei Hamburg (8-min walk), Al Lido (9-min walk), and Fresh Food Factory (9-min walk). High-speed access is available for a fee. We would like to point out that in the public areas of the hotels you must always wear a mouth and nose protector. Cannot tell anything about public transport connections though. Moin and Ahoy in the PIER_1163 Bistro! Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Ioana H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Room with smaal windows. Trouble was that same minibar was not filled up during my four nights at the hotel. Anne Families - 17/10/2020 Confirmed reviews ALL. from somewhere (maybee a closet in one of the neighboring Roms was squirking very much. Das Mercure Hotel Hamburg City verfügt über schallisolierte Zimmer mit Klimaanlage, einem 50-Zoll-LCD-Flachbild-TV und einem tragbaren Schreibtisch. This property advises that it adheres to ALLSAFE (Accor Hotels) sanitization guidelines. Extra travel benefits may vary and are subject to availability at VIP Access properties only. I asked for an Irish coffee, they didn't know what that was. It is always a pleasure to receive positive feedback. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Giuseppe A. Anonymous Families - 16/02/2020 Confirmed reviews ALL. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Nice greetings from Hamburg, Abientot! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. 6 photos Till then stay safe! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Das zentral gelegene Mercure Hotel Hamburg City ist eine stilvolle 4-Sterne-Übernachtungsmöglichkeit für Privat- und Geschäftsreisende. This Hamburg hotel provides complimentary wireless Internet access. ft.) in Superior, Privilege and Junior Suite categories. The worst part was during breakfast, chaotic!! Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. The Mercure Hotel Hamburg City has soundproofed rooms with air conditioning, a 50-inch LCD flat-screen TV and a portable desk. hotel mercure hamburg am volkspark 7.13 k.m vom Stadtzentrum Es bietet Ihnen beste Verkehrsanbindungen zum In-Viertel Altona, zum Derby Park, zur … I will share your comments with our team. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels. This property advises that enhanced cleaning and guest safety measures are currently in place. Rooms are also outfitted with safes and minibars. However, charges can vary, for example, based on length of stay or the unit you book. Individually-wrapped food options are available for breakfast and dinner. We have intensive hygiene & prevention measures to ensure your safety. Every week it's a real pleasure to stay in Mercure Hotel Hamburg City, Anonymous Business - 05/03/2020 Confirmed reviews ALL. Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels. No kettle in the room, which was a huge disappointment. I will share your comments with our team. 20.00 EUR per car & per day. Location mit Seegang Im schwimmenden Kai 10 werden Konferenzen, Events oder Hochzeiten zu einem Erlebnis auf, über und unter Wasser. Only 1 coffee machine to all guests!! Amsinckstr. This is carried through the 187 guest rooms as well as other parts of the hotel. There are 5 ways to get from Mercure Hotel Hamburg City to Hamburg Airport (HAM) by train, bus, taxi, car or towncar. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Room was not clean on a daily basis. This is carried through the 187 guest rooms as well as other parts of the hotel. I am happy to share your praise with our entire team. LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Price Guarantee Plus excludes packages (where sold), are available if you pay for a room on Hotels.com and find a lower rate for the same room and same itinerary on Hotels.com or another website up to the time of check-in. Nevertheless, if requested, the minibar should have been cleaned or refilled. Is there an onsite casino at Mercure Hotel Hamburg City? Business and family hotel with ample parking and parking garage spaces. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Miss T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It was obvious the lack of leadership and a more experienced staff. Property Location A stay at Mercure Hotel Hamburg City places you in the heart of Hamburg, within a 15-minute walk of Moenckebergstrasse and Hamburg Wholesale Market. The Mercure Hotel Hamburg City has soundproofed rooms with air conditioning, a 50-inch LCD flat-screen TV and a portable desk. Malfunctioning A/C in hot weather was a big let down. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Business - 05/12/2019 Confirmed reviews ALL, Soeren A. Sincerely, Katharina Küster Front Office Manager, Dear Jean-Pierre J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Superbude Hotel & Hostel St. Georg Spaldingstraße 152, 20097 Hamburg (Hamburg-Mitte) Quality Hotel Ambassador Hamburg Heidenkampsweg 34, 20097 Hamburg (Hamburg-Mitte) While I wish you had a better experience, it is feedback like this that we learn from and use to improve. All 187 rooms are air-conditioned and have free WIFI. Optic fiber technology provides the highest possible speed of Internet connection. EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Blend normal croissants! Personal protective equipment, including masks and gloves, will be available to guests. Hotel Hafen Hamburg; Radisson Blu Hotel, Hamburg; Mercure Hotel Hamburg City; Sylc. Room was okay for 2 nights, breakfast was also okay but completely devoid of variety. 53, Hamburg, HH, 20097, Germany, You can collect Hotels.com™ Rewards stamps here, Privilege, Superior Room, 1 King Bed with Sofa bed, Based on 76 verified reviews from guests who stayed at this property, 13 guests said the location is convenient. Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Mercure Hotel Hamburg am Volkspark Perfekte Lage. Thank you again for sharing your experience, and we hope your next v. will be as pleasant as the previous one. Collect 10 stamps, get 1 reward* night. (Paying). The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Located directly by one of Hamburg's famous canals, the Mercure Hotel Hamburg City pairs typical Hamburg flair with a international bistro food. I have nothing negative to say, except that i found trash behind the fridge. Start Saving Today! Nuno P. Families - 30/12/2019 Confirmed reviews ALL. * The value of 1 reward night is the average price of the 10 stamps you collect. Compare prices and find the best deal for the Mercure Hotel Hamburg City. Are there restaurants at or near Mercure Hotel Hamburg City? The port has been the center of the city for centuries; it is the reason for the Hanseatic city's great wealth and unique culture, with the bourgeoisie of the suburbs along the Elbe, St. Pauli-Bohème and the wild nightlife around the Reeperbahn. Din't took the opportunity to have a meal but from I saw it was good too. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. We look forward to welcoming you again soon. Until then, we wish you a good time and healthy year!! Die neu gestalteten Zimmer sind im Stil des Hamburger Hafens eingerichtet. Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. * Some hotels require you to cancel more than 24 hours before check-in. Our newly renovated hotel is situated in the heart of the Hanseatic city within walking distance of the city center. The minibar which was included, as well was not refilled. Contactless check-in and contactless check-out are available. It lies directly beside Bella Spanier and a city rail, just a short walk from monuments, a church and a theatre. Ideal location for trainings and sightseeing HQ, C. Business - 28/10/2019 Confirmed reviews ALL, Room was comfortable espacially the bed for tall persons, Dear Anne, thank you very much for your so kind evaluation and your nice comment. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Business travelers with proof of business-related travel are exempt from this tax. A ₹ 300.00 redemption fee is charged for each reward night redeemed unless you redeem on our app. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Until then, we wish you a good time and stay healthy!! There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. Hotel: The staff was very nice and friendly but they were all very young and inexperienced. Please also note the exceptions in certain federal states. I managed to borrow a kettle from reception, but had to go to Lidl to buy my own tea bags and coffee powder. kind regards Denise Tomrell deputy director, Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. The venue dates back to 1991. This property accepts credit cards, debit cards, and cash. Checking in was troublesome. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to current legal regulations, hotels can only be booked by non-tourist guests until further notice. Book Mercure Hotel Hamburg City & Save BIG on Your Next Stay! Business-friendly amenities include desks and phones. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Overall a good experience. Priceline™ Save up to 60% Fast and Easy 【 Mercure Hotel Hamburg City 】 Get the best deals without needing a promo code! The interior of "harbour theme" was not practical with big metal doors to the wardrobe and the fridge, they were heavy and difficult to open and made a lot of noice as well with metal clinching to each other. No fresh juice! Excludes taxes and fees. Really good breakfast. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Check any national, local and health advisories for this destination before you book. At dawn, when the port is resting, you can find the right mooring place. ind the front and by the window - resevation to at group who not arrived. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It is always a pleasure to receive positive feedback. M Solo - 18/03/2020 Confirmed reviews ALL. I will share your comments with our team. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. More Top Hotels. Save on your reservation by booking with our discount rates at Mercure Hotel Hamburg City in Germany Kind Reagrds from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…, Dear Guest, thank you for the great review of our hotel! Stedet ligger i nærheden af Wilhelm Nebelung, mens en 15 minutters gåtur fører dig til Dialog in the Dark. Compare Reviews, Photos, & Availability w/ Travelocity. Hotel was clean and quiet, personnel was friendly and helpful. Auch für ausreichend Parkmöglichkeiten ist gesorgt. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. I will share your comments with our team. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We had room 220. Hotelstars Union assigns an official star rating for properties in Germany. This is carried through the 187 guest rooms as well as other parts of the hotel. Kind Regards, Emily Tiedge Front Office Manager, Dear Elinor, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. I tried asking for a map, for directions to the town centre, but either he did not know or he did not want to help.