The retail declared our previous response as satisfactory, see below. 40,000 miles. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. For more information, visit. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out All good. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. When searching for a service center make sure to use the filter option. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Thats where the water is coming in, it came that way from the factory. Is An RV Renovation Project Right For You? Of course, at our expense. Non-smoking and pet-free. Then I tried the GFI in my 29m bathroom. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . After getting back both radios not working. Speaker Location(s) Interior / Exterior. New to RVing? We are sorry to hear of your concerns with your 2019 *******. Not just one but every single seat in the coach. Message. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Customer Reviews are not used in the calculation of BBB Rating. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. One is in the coach fuse panel and is marked. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Stock #46257. 5 seatbelts. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Thor is offering to repair by patching roof. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. All of this back and forth is not fair to us, the consumer. 2019. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Ill keep taking all suggestions and look a while longer. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Ill keep taking all suggestions and look a while longer. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Model: Hurricane 29M. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. At this time Im satisfied that they Thor Motor Coach has reached out. Do you need a one-stop shop for all things RV-related? From researching this seems to be a problem with a lot of Thor coaches from that year. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? The radio may well be powered by the house batteries. Nobody will build them better. Just for good measure, recheck those easy to access fuses in the panel in the coach. Begin with this one! We have a water leak and it has caused extensive damage. THOR AXXERA RADIO.not working??? Thor is saying to just patch it. Know someone who might be interested in this RV? As I have stated countless times. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. The pivotal combination of large Class A amenities with more power than a typical Class B RV. This is an independent, unofficial site. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. She is also equipped with . I bought a brand new Thor Hurricane 35M. This has all been dragging on for far too long. Thurmont, MD. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. The park/travel switch on my coach does not switch the radio to the coach batteries. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Discover the necessary items to make this an unforgettable adventure! We cannot even drive this rv with fear it might shutoff again. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. A representative has been notified and will be with you shortly. According to the call notes several of his concerns were discussed and further explained. Couch framing falling apart from 1in screws being used. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. We have spent more than three years dealing with these issues. . Doesn't look like I am getting power to the radio since battery replaced. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. Login to the Owner's Resource Portal to view manuals for older model years. All payments are with approved credit through dealer lending source. We have taken the coach all over ***** and **** trying to get the issues resolved. Save. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. JavaScript is disabled. It has generator in it but does not work. Can hitch up to 8,000 lbs. Did you recently have your batteries drain on you? The dealers in my area state that they dont even know what a ********* is and dont work on them. A representative has been notified and will be with you shortly. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. State: Texas. Plus tax, title and license. Seal leaks and causes extreme noise when driven at highway speeds. The slide ran very slow, it always seems too. Exterior 32" TV. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. We purchased a 2020 ************ model **** on September 4, 2019. Took a good 2 hours drive and they are still dead. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Spoil the RV owners in your life this Christmas with some of our favorite gifts. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. The A.C.E. Front radio not working. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Then to ********* in ****. in fuel costs), then **** will kindly deduct the $2,000. I will state again that this is not a new claim. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. How can these issues that were reported to Thor when our coach was new, now be null and void? 2017 Thor Challenger XE Rear and side cameras and radio not working. *All RV prices exclude tax, title, registration and fees, including documentary service fees. We have acted in good faith throughout this entire ordeal. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Not sure where the in line fuse is located any help locating would be appreciated. Read More: https://thormotorcoach.com/legal/ Speakers. The Border Hookups Hit The Road With A New Song. Please note - there could be multiple recalls for a specific model RV. Apparently, they couldn't come to an agreement with ****. !. They said they would me someone to service the vehicle. This allows the radio to run with the ignition key off. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. We have spent countless dollars and hours as well as travel time in dealing with this. This is an independent, unofficial site. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. It has been sitting for a year. Most of the issues listed on pdf ************************************************************** 2021. ****** informed me that Id have to get an estimate for each of the defect items. What's The Best Cordless Vacuum For RVers? Not just one but every single seat in . I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). drivers window was installed bad. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. They are the same issues we continue to try to get resolved. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. And one, Don't Miss Paradise Oaks RV Resort In Florida. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. The elements cause the roof to expand and retract. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. It drops down over drivers head onto safety pins. We have a 2017 Thor motor home with a radio installed backup camera. This is Thors final offer as it has been stated multiple times. With all the family-friendly and pet-friendly features, you'll love traveling in . Make Offer. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Thor Motorcoach Logo linking to Home Page. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Your actual payments may vary. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Diesel and gas-powered chassis options. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. See us for more details. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! 1 of 26. 2022 Thor Motor Coach Challenger RVs for Sale Near You. This is a MSRP $190K Class A Motorhome. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. He considered this an open case. Mine is under our bed but doesnt have one. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. MSRP Price: $157,576. Have you tried pushing in the "very little" reset button top left? Mercedes-Benz 10.25 in. We want the work to be done correctly. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. . Arriving at our destination we set up to dry camp. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. They gave **** rv support ***********. Thor Motor Coach's stands behind it's previous response, copied below. Use a pen or paper clip. We need this rv fixed asap. Then click on the manual name to download. Your actual payments may vary. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). I am rejecting this response because:This is the same response I received earlier. Thanks for the replies. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Probably have to pull radio out to find inline fuse. Thor motor coach four winds 24 f e350 chassis. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Number Of Radios. This price is only valid for 24 hours from. **** has already sent the flooring. It is winterized and sitting in my driveway for the winter. Why not the flooring costs? Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. 3. It seems each Thor MC plant wires the radios differently. Attached 75 watt solar panel. One previous owner purchased it new.We have had multiple issues with the coach. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . bunk bed. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Posts: 7. Posts: 2,166 THOR #11781. And we are akready receivng customer no assistance. RV Wife. How can **** choose to refuse to fix this chronic and widespread issue? **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Call 248-662-9910 or fill out the contact form to learn more. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Class Cs with the beloved luxuries of Mercedes-Benz. After countless emails and calls to *********************, we never heard from him again. Watch on. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. I purchased unit as it comes from manufacturer with a seamless roof. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. I was given a few numbers of service centers and I had to contact them. Save your favorite RVs as you browse. 2 slide outs. This Class C is located in Mesa, Arizona and is in good condition. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Solar panals not bolted properly to roof.Propane sensor faulty. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Listed 27 weeks ago in Cass . I have a full side slide on my 2016 Thor Ace 30.2. Does not include Hitch work or accessories. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Pantry. ****************** was thankful that someone from Thor Motor Coach reached out. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Fill out this offer form and we'll get back with you as soon as possible. And not have heard from them. State: Arkansas. Have driven unit less then 250 miles since purchase. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Seamless Roof has bubbles. Contact Sales. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Please contact dealership to verify unit information and availability. Our motorhome has been in the shop at la mesa for 71/2 months. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. For a better experience, please enable JavaScript in your browser before proceeding. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave.