The tag was off, but I having it with me After so much arguments.. End up with the merchandise. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I should have been allowed to exchange at face value. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. They need some quality control. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Plus, it's an item that would be put back on the shelf and resold. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Did not want give to know. Anyway I'll definitely choose a better experience with Burlington next time. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. Thank you Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. I don't think so. If the dress looks obviously used and worn, we will not take the item back. MCTR debit card payments will be mailed to the remaining eligible taxpayers. Does anyone know if this is true or had similar experience? The store would not give me a refund to the card I used for the purchase - only store credit. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. You might be wondering why your purchase goes through immediately, but the refund takes longer? And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? In case of receipt return, you may get a full refund based on your return. If you paid with cash or another payment method, a chargeback isn't an option. It took her two minutes to get my receipt number. Exchange for like merchandise only if software is defective. Some banks take up to 14 days to return pre-paid debit card funds. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Be sure you really want what you are buying or you may be stuck with it. cause I won't return to this particular store. We encourage you to share your experiences in the comments section below. Yet, all tags on items and they had no damage. Manager said the employee at check out shouldve told me. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Is there any other way to get my belt? I will be returning everything else I bought, I just needed to leave before I lost my temper!!! ROSS IS AWESOME! After washing, the paints unraveled all along the seams, truly defective. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. Would not refund. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! I went 3 times to Ross to returned hyperdunk nike shoes. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. Well, I'm not one of them!!! I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. I don't bring worn and damage clothing and I always keep my receipt with me. I went to return it 2 days later, and they would not allow me. Debit or credit card. Wife bought a pair of shoes at Ross over 9 months ago. Warning - do not shop at the Layton Ross store. Suck that I am I week over my stupid 30 days policy! employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. I was told by wiman in returns that once you remove the tags they cannot take back. Call corporate. It takes days for my bank to refund the money. Ross accepts returns at their store for most of the items purchased from them. I didn't notice the credit until I had arrived at home. If tags are detached the item will not be accepted. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. 11.12.17. He was nice, but I thought to myself, "since when does security does the supervisor's job?" Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. i will be calling customer service tomorrow. And if not , what should I do ? I recently visited a Ross in Deptford NJ. This has been a lesson learned to not shop at stores that are not trustworthy. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Is this a new policy for Ross? I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. To make way for new merchandise, we regularly mark down slow-selling merchandise. I assume if a credit card was used maybe it would take longer? This is something that the employees in Ross stores have no control over, it is sent to us like that. Key takeaways. 1: Asking for an ID. Someone put it in our cart while I was in the fitting room and we payed for it. I was appalled!!! I told her to smell them if she thinks im tryng to lie. If I can't make it back within 30 days, they've give me store credit. Can I return perfumes at Ross if I open and didn't like it? I find it extremely unfair that they are literally ripping off customers who pay for their items. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. If you rent a car with cash It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. ANY item you return, it is important to always keep track of your receipt and the price tag. How Many Return Days Does Ross Give Me? - aren't your clerks supposed to ask. I keep all my receipts and take them back within the 30 days allowed. Is a Ross Dress for Less catalog available? Return policy just not right!! Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Eligible customers are entitled to 10% off purchases made on Tuesday. She then threw the items at me and knocked over a suitcase I was returning and said Change their return policy. Please let me know what can I do to get exchange or get store credits. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. Contract. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. I buy at one and return to another without any problems. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. Is it possible to buy your overstock or end-of-season merchandise? So, I wanted to exchange but cashier didn't let me. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. Your refund will be processed via your original payment method. I am never shopping there again; so why a store credit??????!! they can just repeat "ask ross top management for an explanation", Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Returns are costly to process, restock, and ship. To my surprise, they gave me store credit!! 4 trips, a lot of waiting in line. To just get my money back?! I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. Ross Algiers. the customer is always unhappy when they don't get their way! It was a mess. It can take up to 30 days. One I had the receipt for and the second pair I did not. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. A way would be to look at the surveillance cameras she said! Again, the return wasn't denied. When making a purchase it's always wise to inspect the items before you decide to make a purchase. I'm so hurt and sad by this! The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. When it was time to do my return she told me she couldn't return it. I have the receipt and the tags were still attached to the clothes. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. They need to have the original tag attached as well. When I got home and opened them it was to my attention that they were broken! Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Your return policy sucks. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. If it takes a second to take it should take a second to return. Mission And Vision Csr. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. This is why it is suggested you bring your items back ASAP for a return. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. It's a fairly common practice among large retailers nowadays. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. I found the sizes i needed in a different pattern unfortunately. Can I use my receipt as my store credit ? I stood on line for 10 minutes (with only two cashiers). I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. What happens to merchandise that does not sell? Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. You paid using a debit card, so it has to go back onto the debit card. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. If you have two cards that are linked to the same account, you can return it using the other card that is linked. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Message*. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. You can request the information this database has on you just like you would your credit report. 9. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. I hope that I have a more positive experience tomorrow. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. The refund will be initiated only if approved by their. You can call Customer Service number 1-800-335-1115. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. That is absolutely absurd to me! I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? Note: Pack your product properly with all the components that originally came with the product. (This is to prevent theft and fraud.) I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" I shared the information with the woman who went back to the manager who gave her the credit. For your information, and again: I did leave the designer tags intact. Now I'm angry why did she lie to me. Next day I returned one clothes of about $40. Copyright 2000 - 2023. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. 5 days and I had a receipt. You grab what you need and give them the one that didnt fit and you are out the door. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Why? I'm done. This is just one example. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I'm without a car so I go thru shoes fast. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Because I only buy name brand items, I've never had a problem with the quality of the clothing. The receipts states a different description than the actually jewelry item. I shopped at Ross and picked up a couple items. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. The 1-800 number was to customer service. You can return your Ross product to any of the Ross stores. And it is by far the most horrible shopping experience I have ever endured. They said my shoes were part of a different shipment and were now marked down. I've shopped at Ross in Baltimore Maryland and Houston Texas. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. I was little surprised. (these are the people who ruin it for the honest ones.) Your email address will not be published. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. It's new like it's in the store. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. I am a Ross shopper have been for a long time finding great deals on many items. I asked. 30 days. Return the item with its receipt and do not remove tags (if any) from any items. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. (No tax return so far) The tax here is 9.000 percent. I bought underwear from Ross that turned out to be too big. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. What's the return policy? Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Email*. She expressed a desire to simply get a credit to buy another dress that would fit. As a Ross employee I'll clarify some of these incidents for you. gifts for Christmas often do not come with a receipt. As well as checks. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Never had an issue with hundreds of products bought at Ross till today. If you WASH the article it becomes non-returnable. 2. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. I had a really bad experience today in Ross on Limestone, Pflugerville ! I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. Before you know it, I will drop Ross like I did Kohls when they ripped me off after they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. From toys to clothes to home goods to electronics. But what happenes when your store manager doesn't follow that code? I have been waiting 10 minutes and she just walked in. Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). 17. So bad quality!!!!! Thank you. If the tags are missing and no receipt, NO REFUND. Your refund will be processed via your original payment method. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. You can ask for an exchange only if the software turns out to be defective. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . i also have my receipt but dated back from 2019. I paid $21.99 ($24.10 with tax) in cash. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. I tried to explain that it is against the law in ohio to sell defected items. Email: whitefish bay property tax records. I am another Ross employee that explain some issues stated here. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. For additional inquiries not addressed in the above FAQ, please use this form to contact us. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. My experience at Ross' in Catonsville, MD was terrible. My son just bought some Guess men's cologne and opened it in the store. They did not have another belt to exchange so I wanted.a refund. Ross gives you until January 31st to return all items purchased between December 1st 31st. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Obviously it doesn't have price tag but some other tag. You can also opt for store credit if you would prefer. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. For further assistance, we also recommend you check out the official return policy page of Ross.com. Ask me why I do not know, that is a corporate question. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! She said that because I'm returning it in less than 24 hours and the system requires it. We look for manufacturer closeouts. Shorts weren't worn. Styles, colors and items will vary by store. They have tags, only thing is they ripped off the part where the price was. I have been holding to these with receipt waiting for them in Dubois PA to open back up. A debit card refund will usually take 3 to 10 days to process. i did not have time to stand in line twice. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. In general, it takes about 10 business days for you to receive a refund on your debit card. 7. As far as shopping in Ross, I have never had an issue with a return. Phone Number. I'm very upset and would like an answer. Timing. I'm old so they need to listen to me or my child is out of state so they should give me more time. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Ross gives you 30 days to return items from the date of purchase. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. I actually am a retail associate at Ross. In some cases, they may take up to 14 days. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. The cashier demanded the tag that came on it and didnt even look at my recite. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Happy holidays, I hope this was helpful in answering some questions. Layton - you've lost my business. Carolina. This is not a responsible and honest store. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Modified date: Nov. 17, 2022. Accompany the products with the original purchase receipt. First Name*. I have never had a problem with my return. It's like "Thanks for your money, now f*ck off!" Returns from a check purchase will be credited to the original account. I purchased a "leather" belt for my son. You will only get angrier if you continue to rely on that. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. I have never heard of this. I had a really bad experience today in Ross on Limestone, Pflugerville ! I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. By the way, my mom is 84. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. I feel like they took advantage of her. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I will never shop in this store again. If the tags are off and you don't have your receipt your damn problem. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. I have been shopping at Ross for decades and consider it my favorite store. 16. Your email address will not be published. Due to reading unfavorable online reviews on Amazon, I decided to return it. BETTER FOR ME! Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Manager Tells Me I Need My I.d. Hope this was helpful. I purchased 2) keep your receipts have all ross receipts in one place Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Never EVER pay with card in Ross, take cash to get a cash back. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Anyway, they told me they could not take back liquids. I paid $21.99 ($24.10 with tax) in cash. Ross is the only one which does not return and have rude, disrespectful employees. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made.