According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. Now of course I lost the damn thing. My friend was looking for a used board game and I told her if she wanted to waste her money make sure to sit there and un -tape all their games in boxes to check that everything was there and that everything worked cause she can't return it. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. I told them that I had no time during the next month to come back and shop and that I had no time that day to shop, I just had enough time to stop in to make an exchange before the exchange deadline. It's fraud you are given these for free and then mark them up to 15$ a shirt. I waited 3-5 business days for it and none. Please include the requested accommodation and your contact information. Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. According to the Goodwill refund policy, you will get complete a refund for a return in the form of a gift card. I have always donated to good will that must run it to the thousands of Dallas over the years. I can sell things that don't work for very low prices if the person buying it thinks it works. So many people and organizations rely on the ability to return things when they do not work, or do not fit. I will not return to a Goodwill store, and I have, over many years, donated generously to the organization. So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. Will never shop there again.cgnt. At Goodwill's stores, customers can return merchandise within 14 days of purchase with the receipt for any reason and receive the full value on a Goodwill gift card. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! Goodwill today was going to buy a $20.00 fish tank aquarium. Tax ID 94-1254638. Hi, I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. This can be used for future purchases at any Goodwill store. Seems ridiculous to me and we donate all the time. Before that time is up, if I don't find something I'd really love to buy, I can just buy Something (something I know is returnable)! Sooo. the Goodwill in Fayetteville TN told me they don't do refunds at all or exchanges anymore. Items must be in original condition. For detailed hours of operation, please contact the store directly. Seems a bit shady. I was buying cloths for my adult children as well. Threats close stores: Goodwill stores, donation centers to remain closed Wednesday across northern Ohio. Since I am a senior and was sheltered at home and gbe fact that the stores were also closed could not return the items. Asked the Manager to test, she said no need because all items are tested before. I am sorry to hear of all your bad experiences. I can buy new across the street at Freddy's and be able to try it on and be able to return. And a FitBit Charge 2 for 30 ..that was supposedly newand won't work. Store credit is issued for returns. I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . Goodwill needs a new name Badwill for PROFIT Only. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. I don't know that I'll be going to goodwill from now on because of this. Not even Store Credit??? We appreciate your ongoing support and patronage - it makes a difference, because everyone and everything matters! In 2019, Goodwill served more than 25 million individuals worldwide and helped more than 230,000 people train for careers in industries such as banking, IT and health care, to name a few, and get the supportive services they needed to be successful, such as English language . We stopped buying cloths for anyone other than ourself. I believe that the administrative offices need to make sure policies are followed in ALL stores. Where is the logic in any of that?? They should be investigated. Need to train your managers and workers to be more pleasant and not so hateful. Our re-entry services provide structure and supervision to returning citizens to foster the confidence and skill building necessary for a successful transition to a stable, productive life. She said it's been that for 6 months. What was the big deal about putting it in a gift card, it's just changing sooo much. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. I mean they get items for free..people pay for these items and they make money and they won't let you have in store credit??? No large appliances such as refrigerators, freezers, stoves/oven, washers/dryers, air conditioners, dehumidifiers, furnaces, microwaves, trash compactors, water heaters, large console stereos, freon-based appliances, etc that are not in working condition, No personal care items such as shampoo, conditioner, nail polish remover, shaving cream, hairsprays, shavers, curling irons, No mattresses/box springs, including waterbed mattresses and waterbed frames, No plumbing fixtures or building materials. I, too, have just had trouble with COVID return policy and clothing. I threw my 30$ useless card out it's useless to me. It's ridiculous that you can't return an item for store credit. But the no as is and no return policies is absolutely unfair and ridiculous! Return Policy Goodwill accepts returns on clothing and electronics only; receipt must be present. You can return the product within 30 days from the purchase date. Especially Electronics. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. I'm all for non profit organizations who help people however I think it's sad that the people who give and give to help make them possible get treated this way over things that are donated in the beginning. I was told I could RETURN the items within a week with the receipt. Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed. Merchandise is sold in lots to the highest bidder. Clothing may be returned within 5 days. And then they started jacking the handling prices up! 177. And I will explain to you why! This happened to me today. I was told there was a three 3 day limit in their return policy. I assumed I could return it. They have changed everything , tag sale limited to Tuesday only now instead of sun,mon,tue, GOODWILL STORE OF ENGLEWOOD - 606 Taywood Rd, Englewood, OH - Yelp Restaurants Auto Services Goodwill Store of Englewood 2 reviews Unclaimed $ Thrift Stores, Community Service/Non-Profit, Donation Center Edit Closed 8:00 AM - 9:00 PM See hours Add photo or video Write a review Add photo Location & Hours 606 Taywood Rd Englewood, OH 45322 The organization does not allow returns by mail. At least within 7 day period. You may also like: Kmart return policy or Home Goods return policy. No compromising skills whatsoever . I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. I will follow up with the administrative offices regarding the inconsistency in applying the refund policy. I walk in the watt ave location where my roommates and I spend a good deal of $ in there . THIS THE VIRUS WE HAVING WORLD BEHAVIOR, 1 BAD APPLE SPOIL THE HOLD BUNCH, Bought several tops at a Goodwill In North Carolina. And they don't honor it half the time since their workers seem to make up their own rules. The manager said Goodwill paid for the next door. Goodwill collects and sells donations to fund job training and job placement programs for people with disabilities and our nations veterans. If He/She is mad the prices are marked up. And now I cannot get a refund. When I went in to exchange it, they gave me a receipt for store credit. Not sure. The other one serves vets, & everyone I know prefers it for several reasons. They were so rude. I found one, but was too high for me to see clearly and was attached so could not be taken down. Dressing rooms still closed. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Or maybe now is the time to move to Salvation Army. Why did you guys remove the exchange policy?? I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. Not the case any more. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Case in point.I looked at an item with original store sticker $1.99---Goodwill sticker 2.99. I bought two steam carpet cleaners at the Jackson store. Some of the Goodwill covid-19 updates are provided below. Clients are treated like junk,shown no respect, no trust. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. Return & Exchange Conditions