If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. I dropped an item off at a store for repair. More information about coronavirus waivers and flexibilities is available on . Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Bottom line Both companies. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. It can take up to 14 days to receive and have your return processed onto your original method of payment. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. Message frequency varies. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. The program came together with Good360 to create a sponsor package consisting of two cotton tees and two pairs of leggings made of sweat-wicking material, each stitched with an exclusive Aritzia heart logo in gold and 10,000 have been distributed to those on the front lines of COVID-19. Sorry, no refunds to original form of payment for sale or discounted items. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. All I cover captivating visionaries in fashion & lifestyle. Aritzia is a vertically integrated, innovative design house of fashion brands. Brian Hill To order This copy is for your personal non-commercial use only. Steady, now. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. Copyright 2023 CNW Group Ltd. All Rights Reserved. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Were in this together. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. In addition to collection launches, new product launches this year will include intimates and swim, Hill said. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. This depends on what stage of the order process your purchase is at. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. That compares with it generating $226.2 million in e . Cant wait to see you soon. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com See How to Mail Back an Online Return for more information. Warm wishes and happy holidays to you and yours. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Follow the steps below to complete online returns for online purchases. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. "SHAME on Aritzia for using the people's money," wrote another. Opinions expressed by Forbes Contributors are their own. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Warm wishes and happy holidays to you and yours. For more information on Afterpay, please see our Afterpay FAQ. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Return Processing Times. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Subsequent instalments to Afterpay may be required. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for.