For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The official website will usually direct you to the authorised ticket seller. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% It is headquartered in the United States and owned by StubHub Holdings. You may also have extra rights in your state or territory. Prices are set by sellers and may be below or above face value.". Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. 6.5 Tax Indemnity. If this is also unsuccessful We will not offer a refund. 1.4 Modification. FILE A DISPUTE WITH YOUR BANK. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 198.54.123.248 Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Stay away from them!!!! You are on a Viagogo website. They could not promise tickets or even tell us where the seats were located in the venue.". 7.3 Additional Policies. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. -Explore the world's largest selection of events. They often process refunds if requested. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 2.3 Username and Password. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Provide lots of information and make a claim for a refund. The parent sponsorship application fee cannot be refunded. (We were shopping for tickets in section 123. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). I entered the incorrect email when registering, how do I change it? Click to reveal If you buy through Viagogo your ticket could be fake and you could be getting ripped off. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. ACCC chairman Rod Sims said the statements created a false sense of urgency. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. 5.2 Violations, Termination and Suspension. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. 1.3 viagogo Guarantee. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Australian Competition and Consumer Commission (ACCC). -Skip the queue - buy your tickets in just two taps. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We take no responsibility for such issues. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. For a list of these situations see "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. It also failed to adequately disclose to consumers that it was not a primary ticket seller. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. You will pay NT$9225. This does not prevent us from varying these terms without reference to them. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. This includes reports four tickets to . If You do not qualify, do not use the Services. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". The switcheroo could mean a currency conversion fee from your bank. Copyright (c) 2006-2023, viagogo AG. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. Note that Your payment may be withheld if you violate this clause. To be a member of this Site, You must agree to accept the terms in this Agreement. Dont think you would be the lucky one. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 6.3 Allocation of Risk. The caretaker period for the NSW Election commenced on 3 March 2023. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. You may have to fill in a Dispute Claim Form. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. viagogo is a global online platform for live sport, music and entertainment tickets. NSW Fair Trading investigating Viagogo for unlawful behaviour. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Yes! Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. After multiple emails to Viagogo, Kent has been refunded $280. (The final Australian dollar price for our two tickets was $445.). Try to get in touch with the reseller for a refund. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. The "on its site" disclaimer that followed was in a distinctly lighter font. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. View FAQs Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia It didn't. Until recently, the final cost price of a ticket . You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Sellers should use our automated online confirmation process. How do I change the email address on my account? When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. PLEASE DO NOT TRUST VIAGOGO! Viagogo will never pay you after you sold your tickets and you can never get back your money. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. ! Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Get the latest product reviews, money-saving tips and more. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Why use viagogo? Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. You will need a username and password to access the Site and use the Services. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Send the completed form to the office processing your application. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Save. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. 6.11 Permitted use. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. When our tickets were not provided they refused to provide a refund . Dec-23-2017 03:49 PM. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. They rush you and make their websites look just enough like they could be official ticket sellers. Viagogo pays search engines like Google to appear at the top of search results for major events. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. 6.9 Change or Suspension of Site. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. If you need to buy second-hand, know the risks. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. To sell tickets, a Seller lists the tickets in the Site database. We care about accuracy. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Minister for Small Business. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. You may find other users information to be offensive, harmful, inaccurate, or deceptive. the application was unnecessary at the time it was made. Piggyback tickets may not be sold in the same listing. The ACCC has also advised consumers to steer clear of Viagogo. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. it is a scam. If the Google listing says ad, do not click. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Your rating will help us improve the website. You also agree not to separately contact the Buyer at any time for any reason. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. I bought 2 blackpink ticket a month before the concert for 550eur per person. How do I unsubscribe from your newsletter? They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Read more: CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Also, buyers only pay once they have been to the event and had no issues. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Customer offered $500 to take down negative Google review. Viagogo ranks 177th among Tickets sites. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Viagogo has the right to deny your request for a refund. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. you lose thetravel facility remaining on your previous visa when your RRV is granted. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. About this app. Can I pick up my tickets instead of having them shipped? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). South Australia's Consumer . You are on a Viagogo website. Including any such items constitutes a material breach of these terms and conditions. She warns other event goers to avoid Viagogo at all costs. There are limited situations where refunds can be granted. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1.2 Ticketing Exchange. It has been fined in Italy and . This charge is in addition to the amount originally paid for the tickets. Viagogo DO NOT refund and are not contactable. Join millions of happy customers that have attended their favourite events, thanks to viagogo. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. There are an increasing number of unauthorised ticket resellers operating online. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site.