Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. We often link to other websites, but we can't be responsible for their content. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 3.3 Laws and Regulations. None of my emails have been responded to. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. To post a ticket for sale on viagogo You must first register with the Site. Just before I paid for them a huge amount was added for VAT and 'costs'. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.9 Seller's Confirmation Obligation. I'm confused. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. After check out the price all the sudden had gone upto100. Excessive pricing, bad communication & despicable customer service and still no tickets! Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 6.2 Waiver of Consequential Damages; Liability Limit. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. This is misrepresentation. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 2.8 Notification. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). by vinay 7 months ago. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. Seriously people need to take responsibility for themselves. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. . 7.5 Miscellaneous. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . To register, You must provide your real name, address, phone number, and email address. 6.11 Permitted use. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Comments: 0. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. hempcrete australia cost viagogo charge for cancelling sale. 2.12 Ticket Fulfillment. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 3.1 Accurate Descriptions. You warrant that you are over 18 years old and have the legal capacity to make the transaction. All tickets were being sold for 80 with a 30 fee on top of each. What is the viagogo complaint handling process? If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. David Birdsall. Invalid tickets are defined as anything where buyers are refused entry. When I first saw the tickets on your site the price given for these were30 so 60 for two. 7.3 Additional Policies. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. 1.1 Introduction. At no time do We provide the Buyer's payment information to the Seller. money was still taken out! Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. The original face. 0. [protected]! Welcome to viagogo's online ticket exchange (the "Site"). 6.9 Change or Suspension of Site. 2.4 Listing. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. 5.4 Making Adjustments. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Including any such items constitutes a material breach of these terms and conditions. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. At no time do We provide the Buyer's payment information to the Seller. The event itself is within days and yet I still don't have any updates on my ticket. How do I unsubscribe from your newsletter? 2.13 Ticket Information. viagogo charge for cancelling sale. Piggyback tickets may not be sold in the same listing. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. They STILL are not active. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The OP never checked properly on either of their accounts if the listings were cancelled. 7.5 Miscellaneous. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. VIAGOGO scams their customers, DO NOT USE IT. If You do not qualify, do not use the Services. The tickets were listed and sold for $267 in total. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Hi i am very annoyed and feel very let down by your team. To sell tickets, a Seller lists the tickets in the Site database. How do I find tickets I've already downloaded? Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. You warrant that you are over 18 years old and have the legal capacity to make the transaction. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Ring me or give me a real number to call Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. It depends what the tickets are for and whether 50 per ticket is feasible. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Note that this is separate from any VAT viagogo is required to charge on its fees. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. 5.3 Disclosure of Information. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Sellers should use our automated online confirmation process. Kind regards 7.3 Additional Policies. You may only use the Services if You can legally enter into and form binding contracts. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance After reading a lot of negative reviews, I had second thoughts. 1.3 viagogo Guarantee. 23rd May 2017 - tickets are available to download When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). This complaint was posted by a verified customer. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. If you have any further enquiries please visit our help centre. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Copyright (c) 2006-2023, viagogo AG. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. Can I cancel or change my purchase? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. by Ethan More 2 months ago. 2.13 Seller Payment. 2.12 Seller Payment. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I have contacted customer service more than a dozen times without specific answers. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. As far as viagogo are concerned person A can not cancel listings on person Bs account. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 6.1 No Warranty. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Additional information can be found in our FAQs and on the ticket details pages. We may also first deduct any amount you owe us from any amount we owe you. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. To be a member of this Site, You must agree to accept the terms in this Agreement. 6.1 No Warranty. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I'm from singapore and my number is +65 [protected]. Sports. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Note that this is separate from any VAT viagogo is required to charge on its fees. Look forward to your response . 3.3 Laws and Regulations. Including any such items constitutes a material breach of these terms and conditions. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. 2.4 Listing. This was a completely missold ticket at a great expense. 21st February 2017 - email to say event had changed starting time I would like a reply to this email I know I have a 1 in 4 chance of receiving one. To be a member of this Site, You must agree to accept the terms in this Agreement. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 2.15 Substituted Seat Locations. 7.2 Copyright. I confirmed the sale and wanted to ship the tickets over. Hello Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.15 Claims under the viagogo Guarantee. This was a missold ticket, not at all factual to the concert. What are the viagogo Terms and Conditions? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If you are not the intended recipient, please delete the message, attachments, and notify the sender. 2.6 Pricing Formats. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. Please note this does not include any VAT that may be payable on fees We are required to pay. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 7.2 Copyright. This does not prevent us from varying these terms without reference to them. In its FAQ for Can I cancel my sale? Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target 6.5 Tax Indemnity. The revised version of this Agreement is automatically effective after it is initially posted on the Site. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.14 Substituted Seat Locations. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. This charge is in addition to the amount originally paid for the tickets. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.3 Username and Password. This is unacceptable practice and I will pursue this constantly until resolved. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? I called back of which a different agent explained the situation and no tickets were available. I have received no contact re the rearranged date of the June event. I would like to have a break down of why this should cost so much and a POC for redress. I want my money back how do I go about this? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? You will need a username and password to access the Site and use the Services. This is so we can promote the sale of tickets and items that You list for sale.