I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Be the first to find this interview helpful. Emotionally intelligent? Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. After that they invited me to attend the Assessment day. You . Use your points for flights, upgrades, hotels, or car hire. This employer has not claimed their Employer Profile and is missing out on connecting with our community. With our interactive map it's easy to plan your next trip using money or Qantas Points. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. 2. Payment from customers definitely could be in person at the airport, so having experience here is a plus. There was a question about working in a high pressure environment I applied online. Adding an example will take your response to the next level. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. I applied online. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. What are you most excited about when it comes to the role? I had a chat interview for my first processing. Some of these questions were timed. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. And how exactly do you prioritize? When you applied for the job and read the job description, this likely would have been listed as a requirement. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. The process took 4 weeks. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Step 3; Invited to do a psychometric test. what decisions did you make? Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Download our free online tools for individuals with dexterity limitation. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Join to connect Qantas. The process took 9 months. The process took 7 weeks. Be the first to find this interview helpful, 1. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. tell me about a time that you provided exceptional customer service. They have really good training and they are a very supportive, helpful and fun company to work for Note that we are not considering additions to our list of Panel Suppliers. what was the resolution?. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. What candidates say about the interview process at Qantas. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? what was the resolution?. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. why did you leave your previous job and why do you want to work with Qantas Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. A poor customer experience and how did you handle 2. Book 10 or more passengers travelling to the same destination. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Also, reiterate to the interviewer that you always strive to be professional. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Qantas Airways Limited 4.0. Customer Service Agents. 3. Report this . I applied the position online, and it took one month to process. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. I interviewed at Qantas (Sydney) in Jun 2017. There was a question about working in a high pressure environment ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. As you answer, keep this in mind. The first time you apply, you'll need to create an account with us. This employer has not claimed their Employer Profile and is missing out on connecting with our community. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Good job! Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. As an Agent Team Member, you will receive. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. A poor customer experiences and how did you handle it. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Browse our airport guides and lounge network information. Free interview details posted anonymously by Qantas interview candidates. First, you need to click here. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Interviews for Top Jobs at Qantas. This is your opportunity to really sell yourself! If you're successful in being short-listed, you'll be invited to attend an assessment. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. Good job! Remind the interviewer of how excited you are to familiarize yourself with their company. What kind of businesses? Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Tried to book the same flights online and it said "flight full". Awesome! Aug 2022 - Present8 months. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. When did you have to say no to a customer. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Discover our Australian domestic and international network, airline partners and oneworld. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. As you answer, make sure to talk about the resources you used to help make the change. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Our call center temp agency focuses on results . I applied online. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Designed for small to medium businesses. More recently as a business owner, I've used the phone to handle many business matters. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Good job! View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. You must create your own answers, and be prepared for any interview question in any interview. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Good job! As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. . Followed by a group exercise with the table youre sat at. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Interviews for Top Jobs at Qantas. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. Compare and book travel insurance for your next trip. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Good job! ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Remind the interviewer of all you have to offer. I interviewed at Qantas (Brisbane) in July 2016. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Our customer service teams represent us on the ground and in the air. Free interview details posted anonymously by Qantas interview candidates. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. I found it daunting as you are receiving no feedback. Bookcar hire,car specials,commercial vehiclesandairport transfers. I have had several jobs in the past that involved providing service to customers over the phone. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. I applied online. Have you ever worn a uniform at another job before? While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Interviews for Top Jobs at Qantas. I think they were two to three minutes each. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Great job! I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Pass will be sent electronically . If a coworker was being unsafe, would you talk to them about it? I applied online. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Find departure and arrival information and view ouron time performance. I interviewed at Qantas (Sydney, NS). Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. When did you have to say no to a customer. This employer has not claimed their Employer Profile and is missing out on connecting with our community. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. What key skills from that experience would you bring to this role? We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. This employer has not claimed their Employer Profile and is missing out on connecting with our community. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . I interviewed at Qantas in Feb 2023. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Find out more about inflight dining, entertainment, seat maps and more. Terms and conditions apply. I interviewed at Qantas (Melbourne). Applicants must have obtained unlimited working rights. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Options for mobility and medical assistance and first-time flyers. The height requirement is between 163cm and 183cm. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. How long did you run them? I got 5 questions based on my CV and resume. Mar 3, 2023 - 5.44pm. what decisions did you make? Stage 3 was a group activity. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". The process took 3 months. Did you do anything notable? ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!".