0. From everything weve seen, the StubHub customer support is quite thin, to say the least. Depending on where you live and how you got the tickets, you may be due a cash refund. You will enter your community username and new password and done! Customer Service training is needed. please contact StubHub US Customer Service at 1.866. No. I live in GA - was supposed to go to a premier league game in England in March. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Customer service all the way to your seat, 2000-2022 StubHub. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. The old bait and switch! StubHub also has live chat operating 24/7. Lots 81-82 Street C If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. See detailed StubHub customer service rankings, employee comments and much more from our sister site. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Get immediate StubHub support from HelpOwl.com. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). This happens when tickets are reprinted, but they are usually still valid. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets I have been trying to purchase tickets for over a week now. We are changing the way you register and sign-in to the StubHub Community. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. I would like cash refund too. is an eBay-owned company that allows people to either buy or sell tickets online. Bradley R. Hightower. Hawaii 6:00 AM - 7:00 PM PT weekends. Would not make an exception,to a hotel reservation I made thru Priceline. Let us teach you the major money lessons you NEED to know. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. The seller would net $85.. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. I been buying and selling for 12 years with them. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If I did I woulda dropped my price or took my friend to the game. The clause is designed to protect both buyers and sellers. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Sometimes email clients send our first email to a spam or promotions folder. How do I contact StubHub for refund? I was a no show due to a soft water flooding of o It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Your sale is valid and you will be paid on your sale 5-8 business days after the event. How do we request the refund? Who do I contact? Georgia But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Your California Privacy Rights / Privacy Policy. Once you receive that email you can log into your account and navigate to the StubHub wallet. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. We are changing the way you register and sign-in to the StubHub Community. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. If you feel like StubHub cheated you, you could take action against them. Danielle is the author of this solution article. Find contact information here. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. / What happens when an event is canceled. Had a concert canceled because of COVID-19? Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Find the sale. How do I contact StubHub for a refund? NewsletterDollar ScholarStill learning the basics of personal finance? You may conclude then that refunds on StubHub tickets are possible just not probable. The company does have something they term FanProtect Guarantee in its User Agreement. on 2/28 at 12:51PM Sign in, or if youre new to StubHub, sign up for free. Offers may be subject to change without notice. Did you find it helpful? This number works. Supervisor " would NOT SPEAK WITH ME. Get useful tips, expert advice and cute animals in your inbox every week. To reach Customer Support call 1-866-788-2482. StubHub sellers set the price of their tickets. Please note that, for canceled events, no . To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Reached out to customer service twice still can't list tickets. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Check out the table below to see the best alternatives to StubHub. How can I email stubhub to refund tickets for a cencelled event. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Are You Having Trouble Getting in Touch With StubHub? The worst company ever you lost me and a ton of my friends and family. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Poor customer service is the biggest pet peeve to DoNotPay. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. this link is to an external site that may or may not meet accessibility guidelines. Customer service all the way to your seat, 2000-2022 StubHub. I was only given the option of the credit and the event was in CA. Keep in mind that you may not be refunded in money. They have a VOID watermark. Colorado: 8,688 customers due $3,120,442 in refunds. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Still learning the basics of personal finance? We do still love going to events and want buying tickets online to be easy and safe. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. And never again. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub offersthe retroactive refunds because the live events industry is opening back up. They say $0.00. Fatsuma Stagehand If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Maryland: I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. They may sell them for more or less than face value. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! DoNotPay doesnt care about that. Very dissatisfied customer. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. All rights reserved. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Those will be paid out by the end of May. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." No problem. I saved to buy expensive tickets as a gift for my wife and now we cant go. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. If you have already been paid, we'll charge your credit card on file to recover the payment. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . "The return of live events, the input of customers, partners, and regulators, and the . Have an idea for StubHub? "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Sellers . On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. DoNotPay can be by your side during the process and help you sue any company in small claims court. Phone Call 1-866-788-2482. How do I contact StubHub for a refund? "If you have tickets to a show that is postponed, you will be able to select your refund . You never know when you might find yourself financially strapped - the good news is you have options. Click that link and you're good to go. I had a fraudulent charge on my credit card account from Match.com. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There's a class action lawsuit against StubHub from other customers who want a refund too. This means sellers set the ticket prices. With only these four steps, your refund request is faxed. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Click or tap See actions and select Make changes. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. After the switch, you will enter the email address you use to access the community in order to reset your password. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Your online site is a disaster, It does not work to apply a credit. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. 2023 www.cincinnati.com. Review the StubHub return and refund policy at ReturnsAndRefunds.com. 7 calle 1, Suite 204 This material may not be published, broadcast, rewritten, or redistributed. StubHub is offering the retroactive refunds now because the live events industry is opening back up. They're upset StubHub is refusing to . Use of this website signifies your agreement to our. How to reach a live person: Speak "customer service" at first prompt. It is taking Stubhub about 120 days to process refunds. You have lost a customer for life! Clear your Internet browsers cookies and cache. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." These are often free tickets the seller can relist. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Click your state to see if you qualify! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. We may be compensated if you click this ad. Contact us United States and Canada. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. All Rights Reserved. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. and take advantage of this neat service whenever you need it. This number worked fantastically, and I got all I needed accomplished! Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. AND TOLD ME THAT "Recine. Does StubHub have live chat? If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . What Qualifying Event Would Trigger 18 Months COBRA Continuation? Lets dive into it right away. to check out everything we offer. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Hurry up and access DoNotPay from any web browser to check out everything we offer. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Learn more about how we make money. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund.