Regardless of off-road adventures or daily commuting, Heybike provides enhancements and accessories that equip your ride in a more comfortable, stylish, and easy way. It varies in different battery types and from company to company. The cost of return shipping will be paid by the customer. For your convenience, the heybike battery can be removed. Any time the battery is in key position 3, (o, unlocked from the frame) the battery must be removed from the bike before moving or riding the bike. Plenty for most one-day adventures and commutes. Locking the screw with Allen key and wrench. 2. DO NOT raise the Seatpost beyond the minimum insertion marking etched into the seat post tube. 1. I assembled the Ranger myself by following the video, then watched another video to show me how to personalize my pedal assist (I changed it from 1-3 to 0-5 and lowered the speeds of 1-3 so I didnt take off like a bullet as soon as I started pedaling. Adjusted the seat to the lowest level. It does not depend on it is a step-through or a step-over bike. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.9. The size of an electric bike refers to the width and length of the battery. Please contact us freely for any issue! Show details This item: Heybike Battery Charger (Cityscape) $35.00 Heybike 36V 10Ah Lithium-Ion Battery Bikes for Cityscape Also, charge your phone with the battery USB port. Your leg should be almost fully extended(not locked out) with a slight bend at the knee. E-bike Explore Battery Pack . If you would ride somewhere you are not familiar with, then you need a phone holder for convenience the phone navigation. Proper care of a bike battery can increase its life. Proper ination, care, and timely replacement will help ensure that your bikes operational characteristics will be maintained, and unsafe conditions avoided. Find helpful customer reviews and review ratings for Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V 15AH Removable Battery and Dual Shock Absorber at Amazon.com. /. Most electric bike batteries can last up to several hundred charges. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. $-329.00 Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V . Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.4. Heybike outfitted its Cityscape with an efficient 350-watt rear motor and a 36V 10Ah battery that delivers up to 40 miles per charge using pedal assist and 25 miles on full electric mode. Spare 36v Ranger Battery Pack. Still going strong! Replacement Procedure: Heybike will replace all components that are deemed to be defective or damaged (including damage incurred during shipment) without user error. REMOVABLE BUILT-IN LITHIUM BATTERY: This fat tire electric bike for adults adopts a 48V 10Ah removable built-in lithium battery. Heybike ebike comes with most of the necessary parts, such as front and rear lights for safety, a kickstand for parking, fenders for preventing your package from being mudded, etc. Join our community. Direction of assisted rotation F means forward. E-bike Ranger Battery Pack. Lockable 48V 15Ah Lithium-Ion battery covers a range of up to 40-55 miles per charge. Liquid error (sections/product-template line 170): divided by 0. There are several other ways to determine if your e-bike battery needs a replacement or not. on heybike Ranger Step-Thru Electric Bike User Manual, The electric bike is not waterproof. If your electric bike battery is having any of these problems, it needs a battery replacement. Do not use the throttle unless you are on the bike. Deciding whether or not your electric bike batteries need replacement can be confusing. With Front Basket. . Test the battery lock security. But preparing well for any case would never be too much. Original Heybike parts & components are covered by a 1 year limited warranty. 2 Im 51 and its pretty big. 8.3 miles, six of those on the beach. A helper makes this step much easier. This unboxing and review video of t. Once the LCD Display is on, press. Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables, housing, grips, chain, and spokes). Hub Motor 500W brushless gear motor. The Heybike Ranger folding e-bike comes mostly assembled. In case there is physical damage to your electric bike battery, you should replace it as soon as possible. The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately, I have 710 miles on this bike I drive 12and 1/2 miles to workand back yes I charge at work as my mechanic has told me the most well built bike he has ever worked on there is maintenance and you need commen sence because it has power. VELOWAVE Electric Bike for Adults, 750W BAFANG Motor 48V 15AH Removable LG Battery Ebike, 28 MPH 26" x 4.0 Fat Tire E Bike, Shimano 7-Speed Electric Bicycle View on Amazon. Carefully use both hands to pull up on the battery to test that the lock is secure. $1,249.00 Save It is risky to continue using that battery. Excessive sunlight, overheating and overcooling accelerate the battery packs life span.Battery Maintenance. Watch Video 500W Motor 48V 15Ah Battery Class 2/3 Speed 5-6 Hours Charging Time 55 Miles Max Range 330 Lbs Max Load . Check the chain alignment. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. $329.00 Parts damaged during use after seven days need to be charged.2. First, you need to remove the battery from the frame of the electric bike. Get the latest news & offers. Will my bike arrive assembled?A2: Your bike will arrive mostly assembled. Woke up to a busted back tire on Monday 1/10.. Returned product must be in good physical condition(not physically broken or damaged). In the product images, the rack seems to be integral to the frame, but it is actually bolted on. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;2. What Is Electric Bike Regenerative Braking And Do All Bikes Have It? The pedals are also squeaky and i think thats going to be an easy one to fix. But preparing well for any case would never be too much. After making sure the positions of the parts are correct, tighten the nut onto the fork with. to sun or rain and avoid storage in places with high temperatures or corrosive gas. We're in stock! Do not dismantle or puncture the casing. Scratches, dents and cosmetic damage, unless caused by Heybike;3. Turn the key to the locked position. LCD Display OperationsSetting Mode: When the bike is on, press and hold and buttons at the same time to enter the setting mode. TRIP: These numbers show distance data for a single trip. Join our community. Set up with a key to keeping your battery safe. 2. Thread the right pedal onto the right crank gently by hand, turning clockwise. 1: Claims All claims to this warranty must be made through Heybike and submitted to support@Heybike.com. This. If you see stains on the bike body, wipe them off with a damp cloth. Heybike Ranger Specs Price: $1,399 Motor: 500w Rear Hub Drive Battery: 48v 15Ah Engagement: Throttle, 3 Level Pedal Assist Top Speed: 25mph Class: 3 Range: Up to 48 miles Tires: 20" x 4". 2. 1. These colorful KMC Z410 chains are 112 Link 1/2" x 1/8" Bike Chain with Master Link - Monster Scooter Parts A spare battery (48 V, 15 Ah) is $500. Amp-hours or Ah indicates the battery capacity. If you need to enlarge your ebike package load ability, the Heybike baskets and Heybike Saddlebag are needed. Handle was broke ,otherwise battery was fine. Shipment: Ships within 1 week Weight: 10.6 lbs Voltage: 48 V Current 15 Ah Set up with a key to keeping your battery safe. Do not ride under wet conditions. Ensure the hub motor is spinning smoothly and motor bearings are in good working order. By subrscribing, you confirm that you have read and accepted our privacy policy. $0.00 This device is sensitive to displacement and can suppress the vibration and shock when crossing a rough and uneven road. To reinstall the battery, align the slot at the bottom of the battery and reinsert it into the frame. Grease the bottom bracket. Always be aware of local road laws, and follow them. All claims to this warranty must be made through Heybike and submitted tosupport@Heybike.com. The quick removable modular battery lets you able to charge the battery pack on or off the frame. Currently, our batteries are only compatible with the corresponding model of the e-bike. Try to gear for smoother rides with these items. Regular price $-229.00 Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.Inate your tires from a regulated air source with an available pressure gauge. SCORE. $3.99. The battery, which is equipped with a 15 Ah lithium-ion battery instead of a 12.5 Ah one like the ordinary Mars, is the most important modification, and is responsible for the impressive. Loose or damaged motor wiring: 1 . Keep the contacts away from metal objects to prevent short circuits which may result in battery damage or even injuries and deaths; Use original power adapter to avoid potential damage or fire; Mishandling of used batteries may do tremendous harm to the environment. If required by law, ensure replacement aftermarket tires have sucient reective sidewall striping.For more information on tire or tube replacement procedures, or questions about tire ination, visit heybike.com/pages/help-center or contact heybike Product Support.Email: support@heybike.com. We do not recommend that you use a battery of other brands on Heybike e-bikes. 30-Days Money Back: Within 30 days of the date of purchase, return your undamaged/unused HeyBikeproduct to receive a refund. Ensure the handlebar is set correctly in relation to the fork and the direction of travel. 1.9k Views. A good choice for customers who use their 36 Volt bike frequently and want a battery that will last a long, long time. is a non-profit, non-governmentaorganization which promotes business self-regulation. Ensure all reectors are properly fitted and not obscured. Now you can check that the parts from the axle to the outside in sequence are the cylindrical spacer, the front fork, the safety hook, the thin pad, and the nut. The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Built-in charge level indicator. Max Range: 40 miles(pure electric) /55 miles(pedal assist). There are mainly three types of batteries used in electric bikes- Lead Acid, Nickel Cadmium, and Lithium-Ion batteries. Standard tune-up by certified, reputable bike mechanics is recommended. 6. Replacement Parts ; Heybike Merch ; Large Basket. Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V 15AH Removable Battery and Dual Shock Absorber Visit the Heybike Store 469 ratings | 145 answered questions -26% $1,10999 List Price: $1,499.99 Delivery & Support Select to learn more Ships from Heybike Direct Most of the time, a key removes the battery from the electric bike. 30DAYS SATISFACTION GUARANTEED RETURN POLICYIf you are unsatised with your purchase, Heybikes return policy allows you to return the product purchased on the authorization channel within 30 days counting from the date of receipt of shipment, and request funds from the authorization Channel.Note: Express shipping cost is non-refundable.To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc. All right. Taking proper care of the electric bike battery is essential. (10% off) 3. Level 0 indicates pedal assistance is inactive. Find the best prices on Heybike Mars Electric Bike Foldable 20 x 4.0 Fat Tire Electric Bicycle with 500W Motor 48V 12.5AH Removable Battery and Dual Shock Absorber for Adults and read product reviews. Try to buy a battery with at least the same power as your old one. They were prompt and very helpful. The brakes are mechanical disc, brakes, theyre plenty strong, but theyre, very squeaky um. Ensure there is no damage to the battery. TO QUALIFY FORARE FUND, ALL THE FOLLOWING CONDITIONS MUST BE MET: Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for the period aforementioned. Check that the frame and fork are not bent or broken. With the help of another person capable of safely living with a heavy object, remove the bike from the bike box. Nickel batteries can provide up to 500 cycles, with the lead battery being the lowest at around 300 charge cycles. The battery can be charged o the bike. With the battery on or o the bike, place the charger in a at, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery. Move the seat up and down by sliding the seat post in or out of the seat tube. To protect the natural environment, please follow local regulations to properly dispose of used batteries. Wheel diameter and Max Speed SettingPress and hold on + and to enter setting mode, then press and hold and i enter Wheel diameter and Max Speed Setting mode.Personalized SettingPress and hold on+and- to enter setting mode, then press and hold and i again to enterPersonalized Setting. (No free accessories are covered by the warranty service). Check that the derailleur is adjusted and functioning properly. spanninga PIMENTO Electric Bike Lights Instruction Manual, spanninga ELIPS Electric Bike Light Instruction Manual, stanton STX Portable Turntable User Guide, HERCULES HC07 Fan Cooled Dual Voltage Charger Owners Manual, BRANDMOTION AHDS-7810v2 Wireless Observation Camera System with 7 Inch HD DVR Monitor User Manual, Marshall CV226 Lipstick HD Camera with 3G or HD-SDI User Manual, GLOBAL INDUSTRIAL GIDIFS24L All Freezer User Manual, kbice FDFM1JA01 Self Dispensing Nugget Ice Machine User Guide, LUMINAR EVERYDAY 59250 2ft LED Linkable Plant Grow Light Owners Manual, Viatom Blood Pressure Monitor BP2 & BP2A User Manual. Most normal bike seat posts can be used. This user manual will help you assemble and operate your new electric bike. Equipping your e-bike with bicycle accessories helps you handle more cases in your riding. Changing a battery doesnt require much skill, but even a simple task like this can seem daunting without proper knowledge. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable introduction to operating the bike. Range of 25+ miles. Ive had my Mars for just under a year. #heybike #fpv #bike #rideintospringwitheybikeNow, you can see what to expect when you receive your HeyBike Ranger e-bike. Regular price Do not put it outdoors for a long time. If the unique keys are lost,you will not be able to turn on the bike or replace the battery. TC MODE: After entering TC MODE, you can choose whether to clear the TRIP when the bike is o. It is critically important that proper air pressure is always maintained in pneumatic tires. If you need to enlarge your ebike package load ability, the Heybike baskets and Heybike Saddlebag are needed. Ensure the battery is o, by rotating the key to aligning with the o icon. You can take it to a bike shop and ask them to check it, but if your e-bike battery is completely dead, there is not much they can do. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper ination and condition. Power sensor sensitivity, 2 means most sensitive. You can replace a standard seat (without suspension) so as to reduce the height by another 1-2inch. Battery Box Assemblies; Battery Chargers; Bearings; Brakes; Circuit Breakers; Clearance and Discounted Items; . It is not the batterys size that matters, but the volt and ampere it provides is responsible for the maximum distance an electric bike can travel. You may receive a partial or no refund on used, damaged or materially different returns. Built-in charge level indicator. 500W Powerful Brushless Motor, 0 When are the cityscape batteries going to be restocked? Results. Battery Range: 37mi 43.5mi Per Charge: a range of up to 37-43.5 miles per charge. Lockable and removable with two included keys. Get the latest news & offers. Take out the fender, remove the nut, and washers, and bolt at the top and bottom of the front fork. Weight: 7.67 lbs Voltage: 36 V Current 10 Ah Put about 500 miles on it already fell off twice so far.. Home heybike heybike Ranger Step-Thru Electric Bike User Manual. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thebigrideguide_com-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thebigrideguide_com-box-4-0');One of the most apparent signs of a faulty battery is reduced mile range than before on a single full charge. Why not? (Liquid error (sections/product-template line 170): divided by 0% off) In addition to the large battery, the Ranger is fitted with a 500W brushless hub motor that can propel it to. Several signs point to deteriorating battery life, such as loss of mileage, slow charging, external damage to the battery, etc. The battery capacity is responsible for the maximum range it offers. One of the most critical factors that most people get wrong is charging an electric bike battery. Instead of wasting money on bike shops to replace batteries, it would be best to do it yourself. 3. View . In rare instances, the item received may be damaged during transportation. Order now to level up your ride. 03 / 03 Locate the seat quick release lever and turn over the saddle. I really didnt need to have it over level one, but I tried all and it went up to 28 mph (what a rush). I cannot provide any comparison between my Heybike Ranger and other brands with a similar platform as the Ranger is the only ebike I've ridden and owned. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.6. The Ranger is convenient and comfortable to ride. The newly upgraded 4 wide puncture-resistant fat tires have better performance and a cooler appearance. A step-through bike may not be heavier than a step-through bike. Unfortunately, we aresorry that the stolen bike is not covered by the warranty. Very responsive regarding email correspondence and getting me the items I needed. Begin riding carefully. Carefully remove the packaging material protecting the bike frame and components. Reusability Rechargeable. Do not ride in the rain. The Heybike Ranger Step Through folding fat tire electric bike is currently priced at $1,399 and includes free shipping. Battery type is the first important factor to consider while choosing a replacement battery for an e-bike. 1. Or an extra battery for very long rides. Battery 48V 15Ah lithium battery. Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V . We're in stock! LiFePO4 is heavier and bulkier than the lithium ion cells used in our other batteries but provides a longer lifespan. Check the battery at the beginning of every month. Agotado . The battery of the Heybike e-bike is also set up with a key to keep your battery safe. When tire wear becomes evident or a at tire is discovered, tires and/or tubes must be replaced before operating the bike, or injury to operators and/or damage to your bike from the heybike could occur.When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. All accessories originally included with your purchase must be included with your return. Wiring damaged 5. Scratches, dents and cosmetic damage not caused by Heybike.5. Model Name Heybike. The process of battery replacement is easy enough, and with an e-bike battery replacement guide, things are much more straightforward. Visit www.heybike.com for additional help with assembly, including a step-by-step video walk-through.If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you would ride somewhere you are not familiar with, then you need a phone holder for convenience the phone navigation. The sturdy cargo rack helps you carry groceries, gear and more when you're out on the roads or trails. To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small - on the knob. Comparison shop for Heybike Mars Electric Bike Foldable 20 x 4.0 Fat Tire Electric Bicycle with 500W Motor 48V 12.5AH Removable Battery and Dual Shock Absorber for Adults and choose from . Package Dimensions 571129.5 (cm) / 2A Replace charge fuse: Wheel or motor makes strange noises: 1. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thebigrideguide_com-banner-1','ezslot_4',109,'0','0'])};__ez_fad_position('div-gpt-ad-thebigrideguide_com-banner-1-0');Look out for overheating, as it might be due to a short circuit. Changeover labor must be performed by an authorized HeybikeemployeeHeybikereserves the right to use scratch and dent stock when replacing a frame under this warranty. Read honest and unbiased product reviews from our users. Brand Heybike. Start in PAS level 0 or 1 and adjust from there. Please contact us in time. Just received my battery I ordered from Heybike.I was able to purchase it during a price reduction sale they had This will be my additional battery I will carry with me. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. (Liquid error (sections/product-template line 170): divided by 0% off) Adjust the connections 2. Heybike Explore Electric Bike for Adults 48V 20AH Removable Massive Battery, 750W Brushless Motor, 26" x 4.0 Fat Tire Step-Thru Ebike up to 28MPH, Shimano 7-Speed, UL Certified 4.6 (247) $1,49999 $100 delivery Mar 2 - 7 Heybike Large Basket Rear Hanging Bike Basket Bicycle Bag Cargo Rack for Mars and Cityscape and Ranger and Explore 4.5 (44) $7900 The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance, or another such as misuse, normal wear, or water damage. Showing: When the lockout lever is unlocked, resistance can be adjusted by turning.The preload adjustment knob (2), is located on the top of the left side of the suspension fork. Charge cycles define the life of an electric bike. Your email address will not be published. Feel like buying a whole new bike . ).Over 30 days: Return is not acceptable; Accept exchange for a new product or partial refund.We will deduct the shipping fee or restock $150/pc when we are making a refund for non-defective products and non-longer needed products.For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be veried.Received products that have damage determined to have been caused by the end-user may besubject to denial of the return request. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle. Set up with a key to keeping your battery safe. The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately. Replacement lithium-iron-phosphate (LiFePO4) battery for the Ranger electric bike kit. Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Inating your tires from an unregulated air sourcecould overinate them, resulting in a burst tire.Even tires equipped with built-in, at-preventative tire liners, like those that come with bikes from heybike, can and do get ats from punctures, pinches, impact, and other causes. Cantidad. Put the front lamp bracket into the screw and align. Heybikecannot replace any part without first seeing a photo or video of the damaged product. Connect the DC output plug from the charger to the charging port on the side of the battery. Ensure the handlebar faceplate bolts and Seatpost quick release are fully and properly secured. White. Black / With Green Saddle Bag - $1,319.00, Black / With Black Saddle Bag - $1,319.00, White / With Green Saddle Bag - $1,319.00, White / With Black Saddle Bag - $1,319.00. Get the latest news & offers. Depending on a riders preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher eciency while pedaling.The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension forks travel. Super Loading Space. Join our community. If the battery is low, charge it as soon as possible. Throttle speed and range may vary if ridden in different conditions. I havent done anything to adjust them or anything. Liquid error (sections/product-template line 170): divided by 0. 48V 20Ah removable battery fuels more power andrange while being easy to charge and replace. (Liquid error (sections/product-template line 170): divided by 0% off) The quick removable modular battery lets you able to charge the battery pack on or off the frame. This . Look over connectors to make sure they are fully seated and free from debris or moisture. With the proper safety gear and rider knowledge, you may now operate your bike. Any damage or defects to Covered Components resulting from failure to follow instructions in the bike owners manual, acts of God, accident, misuse, neglect abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Like every other part, an electric bike battery can only last so long. Please charge the bike every other month to preserve the battery. OFF, Unlocked from Frame (for battery removal). Order now to level up your ride. The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately. Find helpful customer reviews and review ratings for Heybike Ranger with Saddle Bag Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V 15AH Removable Battery, Shimano 8-Speed and Dual Shock Absorber at Amazon.com. Lockable and removable with two included keys. Doing so may result in injury. Normal wear and tear of any Covered Component. Comment * document.getElementById("comment").setAttribute("id","ac4d9f4f920541ff0cec3abf1d229d94");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Pure Electric Mode 30-37 miles (48-60km). | Heybike Ranger is your best choice for any situation. Therefore, the warranty is ONLY under the INITIAL PURCHASER and the 1-year warranty begins when the initial owner has received the product. Clean the frame by wiping the framedown with a damp cloth. Use barrel adjuster(s) to tension derailleur/brake cables if needed. With Saddle Bag. Sooner or later, your e-bike batteries need replacement. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. 500W Powerful Brushless Motor. Adjust the seat and the head of the seat is parallel with the top tube. /. The four-inch puncture-resistant fat tires provide superior performance and offer excellent suspension,. Labor charges to changeover parts to replacement frame are not included. The 1-year warranty is started once the initial owner has received the product. Contact us ( support@heybike.com) directly and we'll provide you with what you need. Contact UsContact us if you experience issues relating to riding, maintenance, and safety, or errors/faults with your HEYBIKE. And then, place the thin pad and nut on the wheel shaft.