Let us know how we want to hear from you. FOR EMERGENCIES AFTER REGULAR BUSINESS HOURS PLEASE USE THE AFTER HOURS EMERGENCY PHONE NUMBER LISTED ABOVE. Email Customer Services on GWRfeedback@GWR.com. Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. For the last 4 week period our average response time for complaints was 5.6 working days. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. You can also check on the status of your application, update your profile details and application information, by logging into your account. Please try again. However, if you'd rather complain directly, you can use the above address to contact Great Western Railway. The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications). As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded. Kind regards Natalie Report response as inappropriate All Rights Reserved. We are always looking for team members. Provider Learning Opportunities You can order up to 100 copies of a single name certificate via the Guinness World Records store. If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. She has over twenty years commercial experience in the travel and tourism industry, including Visit Jersey, Tourism Ireland, bmi British Midland, Star Alliance and BAA Airports. Information last updated 26 February 2023 00:49. If you need to speak to someone straight away then please get in touch. To find out more about how we can help, visit our Business Solutions pages. 2023 FirstGroup plc. Images owned by GWR, or courtesy of Network Rail or Visit England. A next day delivery can be arranged at 6 per transaction. Hi @Anonymous. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. If you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer. Covid-19 Once here, select the link For alternative payment methods please request an invoice at the bottom of the payment options, You then need to enter your details (name and address) that will appear on the invoice, The next page will have a link to your invoice. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. Back Submit. Chris joined GWR in 2022 as Director of Safety and Environment, bringing over 20 years of experience gained in the pharmaceutical, defence and aviation industries. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Find My BCBS Company . Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. Getting your ticket 17 articles. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. Please try again. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address You may change your settings at any time or accept the default settings. You can access this tool by logging into your account and clicking on the record title on your dashboard page. Book cheap tickets Search, compare & book cheaper train/coach tickets; TrainPal simplifies your booking experience in order to allow customers to save time and money. 8h. Once you have selected your product, you will reach the payment screen. Media enquiries The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. Resolver is free. We welcome letters but cannot answer . Before checkout, you will be asked to review and approve the wording of your certificate. Before you start your refund request, you will need the following information to hand: Ticket details The booking reference and/or ticket details along with evidence of purchase. Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place. Looking for assistance from customer support representatives over the phone? Unfortunately O2 withdrew email support quite some time ago which beggars belief from a communications company. N.B. | Read 321-340 Reviews out of 1,311 Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week! You will have 45 minutes to complete this transaction before the session expires. Find out more here: https://www.gwr.com/about-us Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Picture Signed up: GWR colleagues with a poster committing to The Railway Mental Health Charter. This is the customer service number for questions about your health insurance coverage, benefits or treatment. You can order up to 20 individually named certificates via the store, please contact us for orders over 20. The only ways of communicating with customer service are via the Contact us link. 2023 Global Water Resources. . Home; About us. North Carolina & Virginia Railroad Upgrades Track for 19-Year Customer. This will help keep a record of the types of complaints received, who has been addressing and resolving the complaints and the final outcome. The Rail Ombudsman is there to help resolve ongoing disputes between us and passengers. Train times, delays and disruptions 9 articles. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed, Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Posted 12:23:24 AM. Contact Jeremy directly Open positions are advertised at www.indeed.com or you can email your resume to: careers@gwresources.com. We advise you check your journey before traveling with us today, There is a good service across our network. We've made it easy to rearrange your travel plans in advance. Cymraeg; Accessibility; 0330 094 0362. Get in touch with our Customer Support team via our online form. If thats the case, then theyll contact you to let you know. She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. GWR is a place where you can truly be your unique self, thrive and be part of an awesome family. Covid-19: Refund procedure. You will then have the option to pay by credit card or PayPal. You can quickly take care of most things here, or connect with us when needed. As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate. Please note that the Priority Application service is only available to Standard Applicants. An error has occured during Logging out. Welcome to the Refund Portal. Join to view profile . From here it can be downloaded as a pdf or printed, You should then arrange payment via bank transfer to the bank details listed on your invoice, Once payment has been received, your application will be passed on for processing. Select your Record Title, click continue and then follow the instructions on the next page to purchase. You can choose the Priority Application service during the online application process when you first submit your application. At GWR, we're always working to improve your journey. Let us know how we want to hear from you. . Email address is GWRfeedback@GWR.com. Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful. Perhaps one of the admin team @Toby @Marjo @Anonymous can possibly assist in finding an adviser able to email you. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. He was asked to step across to sister business, South Western Railway, in 2020 to address serious performance, partnership and contractual issues and returned as Managing Director of GWR in January 2021 having addressed the key SWR issues. ts, or complaints contact Global Water directly: Join an innovative team of professionals committed to water conservation and reclamation. Resolver is a totally free service that you can use to complain effectively. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name. Guinness World Records Kids (opens in a new window), GWR Merchandise Store (opens in a new window), Corporate Social Responsibility activities & fundraising ideas, Community engagement & tourism marketing activities. We areSee this and similar jobs on LinkedIn. If you are unhappy with any part of our service, there are several ways you can tell us. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Its free to use their services and they are independent of the rail industry. Contact Us BCBS Customer Service Call the toll-free number on the back of your member ID card for BCBS customer service. Contact information; Job opportunities; Online form; To learn more please visit the Business Solutions section of our website. Images owned by GWR, or courtesy of Network Rail or Visit England. If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. new. You will have 45 minutes to complete this transaction before the session expires. Need help at our stations or getting on and off our trains, we are available to help. Chris and his team lead GWRs safety and sustainability programs, ensuring we meet our legal commitments, safeguard our colleagues and customers, and continually improve our environmental performance and sustainability credentials. Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail. Unused ticket refunds. Please email our Customer Support team with more details of your experience as well as your journey information. 2023 Resolver Consumer Online Limited. If you choose the Priority Application option, your application will be reviewed within 5 working days. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. On the next page, click on Upgrade to Priority and then follow the prompts. Your details have been sent to our customer services team who will aim to respond within five working days, but at very busy periods it may take us up to 20 working days. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. You will have lots of opportunity to learn from our experienced colleagues and our academic partners. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. Contact us. We'll just need your permission to deal with them. Email address is GWRfeedback@GWR.com. . At GWR, we're always working to improve your journey. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. If you see something wrong, let a member of staff know as soon as possible and theyll try to help there and then. Our priority application and evidence review services are only available to individuals or small groups whose primary purpose for attempting a record is personal achievement. Find out what you can do if youre unhappy with our service. Please register your lost property using the form on our website. Please call 1-888-280-4331 if you have any questions. We offer competitive compensation packages and generous health benefits. support@blaux.com Use Facebook! Onboard, seating and at the station 12 articles. Due to the consistently high volume of applications we receive, the waiting times for a response to a Self-service application can be up to 12 weeks*. Please give us the opportunity to try to resolve your complaint. Free delivery for many products. Guinness World Records has decided to cease using verification codes for purchase of a certificate. He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWRs maintenance depots and train service provision contracts. I interviewed at Great Western Railway (Stourbridge, England) Interview. Select "View your invoice", You should make payment via bank transfer to the bank details listed on your invoice, When arranging payment, you must include your application reference number as the reference on the payment. If it repeats session will be terminated itself after 45 minutes of inactivities. If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service. All Rights Reserved. Maintenance Technician (Make Ready) Apartments Don't let this opportunity pass you by! See if you are entitled to compensation here. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. An error has occured during Logging out. They will help us both to try to reach an agreement, but if this doesnt happen, they will make a decision based on the evidence theyve received. Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. In the unlikely event you have not received a response from us within 12 weeks* of submitting your application, please contact us with your application ID, registered email address and proposed record title. Click on the link below to begin the set-up process. Mark is the Managing Director of Great Western Railway. How many stars would you give Great Western Railway? Airline information. Ticket types and prices 21 articles. Best and worst companies at resolving issues. We currently accept 2 methods of payment for Priority Application and Priority Evidence Review: PayPal and Worldpay. Open positions are advertised at. Daryn leads the Control and Performance function and is the executive sponsor for GWR's delivery of the Heathrow Express operation. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Phone us - 0345 603 4852 (09.00 - 17.00, Monday to Friday) Customer Relations Manager, Grand Central Rail, Ground Floor, Wakefield Kirkgate Station, Monk Street, Wakefield, WF1 4EL Changing your ticket If you would like to order any further Record Holder certificates then please add these to your basket. It ranks companies within their industry based on customer evaluations of the quality of goods. receipts are not generated if you pay via bank transfer. There are some complaints that the Rail Ombudsman wont be able to look into, for example, if its about the way one of our services has been designed or industry policy. You may also like to: find out more about travelling with us learn more about ways to save on train travel Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. An error has occured during Logging out. All Official Guinness World Record titles that you have successfully achieved will be located on the drop down list for additional certificate purchase. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer. We cannot guarantee all applications will be accepted and guidelines issued, we will provide a reason if were unable to accept your application here are some reasons on why applications are rejected. Just raise a case and leave feedback after. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: An error has occured during Logging out. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus and London TravelWatch the independent consumer watchdogs for the rail industry. At GWR, we're always working to improve your journey. . Thank you for taking the time to write a view and apologies again for the unpleasant conditions. He has chaired the UK rail industry National Task Force and sits on the Rail Delivery Group Planning and Production Board. Carrier Contact Information. You can find contact details for Great Western Railway above. Let us know how we want to hear from you. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Account and payments 15 articles. Simple! If you have already generated an invoice for your application you must pay by bank transfer. Email us. Passenger Assist Need help at our stations or getting on and off our trains, we are available to help. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. Drop us an email using our contact form. For customer questions, comments, or complaints contact Global Water directly: PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? I trust that your future journeys with us will be more enjoyable. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: Twitter @GWRhelp Facebook Messenger WhatsApp: 07890 608043 FAQs Answers to some of the most common queries can be found here. Or Email * Our locations Scotland Midlands Wales South East South West London Republic of Ireland Northern Ireland Isle of Wight Our roles Engineering & Mechanics Support Roles Learn how to plan your trip, check for disruptions and find the cheapest fare. Please refer to our Current application waiting times for the most up-to-date information. Get the Licensee Application (PDF) To submit any ideas, inventions or suggestions unrelated to obtaining a license to use a GM trademark, please visit gmideas.com. Join an innovative team of professionals committed to water conservation and reclamation. If youre unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Use the link below to find your local BCBS company's website. If you have a question, want to make a complaint, or need to get in touch with our team, youll find the information you need below. Alternatively, you can use your email address to get started. ACSI is the only national cross-industry measure of customer satisfaction in the United States. Need help? Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. Contact Us. Richard joined us in 2015, having held various roles in FirstGroup since 2005. leading the team to focus on driving volume, optimising revenue performance and building customer satisfaction and loyalty. Please select Free Shipping on your checkout page and allow 2-4 weeks from receipt of your order. Rail Ombudsman contact details Web: www.railombudsman.org Email: info@railombudsman.org Twitter: @RailOmbudsman Post: FREEPOST-RAIL OMBUDSMAN Telephone: 0330 094 0362 Textphone: 0330 094 0363 Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records Store. Once selected, click on continue to bring up the search results of all records that took place in that location and date. Train services running to and from these stations may be cancelled or delayed. This certificate is free of charge. If you incur any problems or have any questions concerning your order or the status of your order, pleased contact our customer service representatives who are are available from 9 a.m. to 5 p.m. GMT Monday through Friday. Daniel, 28, from Gloucester, has made giant strides in his short career at GWR, playing a pivotal role in enhancing the operator's train service performance. You can download our two Complaints Handling Procedure documents by clicking on the links below. They will independently review your complaint and where appropriate, follow things up on your behalf. GWR 2023 All rights reserved. If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London).