Your Hub can't connect to your broadband line. BT Automation designs and manufactures custom automation and assembly equipment for manufacturing companies. Make sure the broadband cable is connected properly. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Alternatively, you can check theBT Twitter accountto see if there is a problem and when they expect to have resolved it. If you have a flashing orange light, then this is all good. This is why it often works to fix minor issues. The connector needs to be firmly pushed into that socket, until you hear a click. Samsungs Crystal UHD VS QLED: Which One is Better? Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. You can do this by pressing your hubs factory reset button (youll need a paperclip to do this). Wait for at least three minutes for it to turn blue. The Hub is working but isnt connected to the internet. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . Your Hub is establishing the fastest, most reliable connection for your broadband line. As others have noted, it's very bright! Click the button on your device to connect without entering a pass key. A world away from when I switched to BT a few years ago and was without internet for 2 weeks! Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Take a look at your account credentials and try again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Red White Yellow Cable: Composite Cables Explained, Sync LED Lights To TV And Elevate Your Viewing Experience, 40 Inch TV Dimensions: Length And Height In Cm And Inches. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. Spacehop 2023. Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on. If the light is solid orange, the Smart Hub is attempting to connect. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other. Orange Light On TP-Link Router What it Means and How To Fix. switch it back on again via the Hub Manager. The device has seven antennae, four gigabit ethernet ports, and dual-band Wi-Fi. To troubleshoot this problem you will need to power cycle your router and check whether there are any issues with the service to your property. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Your Hub is working but the broadband cable is not connected. The lights on the various BT Hubs can be confusing. Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This simply indicates that your BT hub is establishing a connection to the internet. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. Your device is not paired to your hub. But for the most part, the colours have remained the same throughout. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If the lights does not turn blue, perform a factory reset using the reset button at the rear of the device. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Check the BT Service Status page. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. How do I fix the orange light on my BT Hub 2? Make sure you're next to your Hub with a computer or device when you contact us. But once you learn how to decipher them, knowing the router and modems status is as simple as taking a glance. and many others. Another light which also indicates that theres a problem is a flashing purple light. Your Hub is connecting to broadband. Your device can't connect to the mobile network. We want each day with technology be clear, simple, and easy as possible! The lights on your hub will change to green or flashing orange as it is setting up. Flashing orange. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Enter your email address to subscribe to this blog and receive notifications of new posts by email. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. If the light on your BT Business Smart Hub turns purple, 4G Assure is keeping you connected. Press the Restart button. It usually comes on when you turn on your hub, and it means nothing is wrong. The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. Because these two models share the same design, the orange lights have identical meanings. Your Hub lights will go out and your Hub will restart. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. An orange light on a BT Home Hub or Smart Hub can indicate a problem. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Remove and re-insert the cable to check its properly seated. Give it at least three minutes to connect. What makes the Smart Hub 2 different? If you still cant connect to the internet, report a fault and well put things right for you. Power light is blue, but you can't connect to the internet. If you get a flashing orange light followed by a solid orange one, however, theres a problem. On older models, a duller blue light is an indication that your hub is in energy saving mode. HDMI ARC vs Regular HDMI: Are They the Same? Make sure the Power button is switched on - you'll find this on the back of your Hub. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. Open your web browser and visit http://btbusinesshub.home/. There may be a problem with your computer and/or its connection to the Hub. A solid orange light indicates that the hub isnt connected to the internet for some reason. The first is self-explanatorythe device isnt switched on correctly. Check the other lights in the silver bar at the bottom of the Hub and see the following list to interpret what it all means: Youre connected to broadband but your account might not be switched on yet. Connect a device to your Hub. Press and release your Hub's restart button. Open a new web browser window and follow the on-screen help wizard to get connected. The difference between orange and red lights is subtle. Connect a device to your Hub using a cable or wi-fi. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Give it a minute or two to connect. Turn your Hub on and off using the power button and wait a moment. This usually indicates a problem with your broadband connection. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Help categories Broadband & internet Phone line & services Office phones & systems Mobile services Check the emails from BT or give them a call to find out exactly when youre due to be switched on. Your Hub is trying to connect to the internet or is connecting via WPS. You can switch it back on again via the Hub Manager. He's the proud owner and author of makeawebsitehub.com a site that provides webmasters with valuable resources on how to build traffic and make money online from their blogs. Full Fibre connection Soundbar Size Guide: What size Soundbar for Your TV The Hub will return to normal mode after a few minutes. Red is another indicator that theres a problem with your hub in general. When the status light is solid orange, it could mean one of two things. There's a problem. When you see this, youre not connected to broadband. Just plug your Smart Hub into your master phone socket. You will need to use a web browser on your computer and type in the address: 192.168.1.254 Show. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. Its a simpler-looking router with a smooth profile, three LED status symbols, and a small universal status light. Jamie has been blogging about tech, making money online and entrepreneurship for the past 12 years. Using the Power button, restart your Hub. In this blog post, we will explain what the orange light means and how you can go about fixing it. All iterations of the BT Hub are screenless devices. This article does not have the information I am looking for. Samsungs Crystal UHD VS QLED: Which One is Better? Copyright 2022. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. Email Barry at barry@bigtechquestion.com. If everything is plugged in properly and youve had BT Broadband up and running smoothly before, its possible theres a problem at BTs end. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Its not connected to the Internet just yet, but its trying to get there. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. Your Hub is connected to the EEmobile network via Hybrid Connect. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. If the light does not turn blue, use a paper clip to perform a factory reset. It might indicate that the BT Home Hub 3 is on power-save mode. The power is now off or the lights have been turned off. If youre getting a green light on your BT Hub, then things are all good. It is a bit of a meme but many modern devices can be fixed by simply turning it off and on again. Select your hub from the options below to see what they mean. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. Using the Power button, turn your Hub off and then on again. First, BT wont offer technical support with third-party routers, so if something goes wrong with the new router youre on your own. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. If there's still no light, call us on 0800 111 4567. Spectrum Router Red Light: What Does it Mean and How to Fix It. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Open a new web browser window and follow the on-screen help wizard to get connected. It can also reboot automatically when problems arise, reduce signal interference, and more. The lights will appear in this order: Did this help? This can take up until midnight on the day we switch your broadband. Your Hub is not connected to the internet. Still no lights? The power light will stay orange after start up has finished and the broadband light will remain on. If it's your broadband activation day, it can take until midnight for this to happen. Has your broadband been activated? There's a problem with your device. Theres a problem with your broadband line. If it's disconnected, click connect. The orange light is the most common question that people have over their home hub. A green light on your BT Hub indicates that things are going well. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. But like all gadgets, issues can arise. Restart your device, and if the light is still red, contact us. Its worth checking the BT Twitter account for news of any widespread outages too. Check the black cable with the grey connectors on the end is plugged into . Try moving Hybrid Connect. Is there any noise on your phone calls? If it's flashing red, you didn't connect. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. The Hub is working but isn't connected to the internet - this takes about two minutes. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. For example, if youre on GFAST connection, you might struggle to find a compatible modem. The lights will appear in this order: Although on some other routers a blue light isnt good, on a BT Home hub this is the signal that everything is running as it should. Check the power button on your Hub is On. Find your broadband network login details. While it is comparable to other hubs, if you come from a different router brand like Virgin, it might be a little perplexing. Your device has a strong mobile signal (two or three bars are good). We build customer-driven solutions that add value by empowering designs that shape the world around us. The best thing to do here is to wait until midnight when youre scheduled to switch to broadband service. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. If that still hasnt solved your problem, then its time to get in touch with BTs technical support team. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. If this doesn't fix your issue, please contact us. The lights will appear in this order: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If the light doesnt turn blue, use a paper-clip to press the Hubs Factory Reset button. You'll find it on the back of the Hub if you haven't updated it. There has been different models released over the last few years, so it may vary depending on which hub you have at home. Disconnect the BT Hub from the power source. The only time this is not the case is if someone has manually turned off the lights in the hubs settings. When the light turns solid blue, you should be good. Ask questions and share tips with other people 24 hours a day. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Feel free to leave a comment if you want to get in touch. If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. If you can't get online, it might be your device. When your broadband is available, your Hub will switch back automatically, and the blue light will show. Check your Smart Light still works after the router has made the changes. VGA Max Resolution: Is VGA Capable of 1080p and HD/4K? Add to Cart . If you have a blue light and your hub isnt working, then its more likely to be a problem with your device than the hub itself. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. There are a few potential fixes for this issue. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. There's a problem connecting to the internet. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. It has five antennae and uses four Giga ethernet connections. Need to know more about your BT hub lights in general? The only exception to this is if someone has turned off the lights in the settings of the hub itself. If the light still doesnt turn blue, use a paper clip to press the hubs factory reset button. This shows that theres a problem somewhere. Turn off your Hub off and on again using the Power button. Best Budget Projectors: Top Picks And Reviews, Soundbar Size Guide: What size Soundbar for Your TV, How to Connect Soundbar to a TV without HDMI. BT Hub Lights Guide Flashing Orange, Green, Purple & More. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. Click on the title and picture of your Hub to see links to all our help. If your BT Hub is flashing orange, dont panic! If this doesn't fix it contact the technical helpdesk. While none of the newer current broadband plans utilize this device, it still works well on older options. And you can help other readers too . If it stays green, turn your Hub off and on again. Check out the table below for more details. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If youre not set to power-save mode, theres a problem with your internet. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. Wall Mounting a 55-inch TV: Is Weight An Issue? The best way to fix this? For the most part, the BT Hub is an efficient piece of hardware. Broadband & internet Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? In this article we're going to explore what flashing or solid orange light means on different versions of the BT Hubs - and what action you should take next. Best of all, you dont have to be an IT expert to get things set up and running smoothly. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, fixing the orange flashing light on the BT Home Hub, guide to troubleshoot a Flashing purple light, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. It has an updated design but still uses LED lights for status indicators. Once again, you can use the power button to do a manual reset. Eric Geier is a freelance tech writer. Thats not normally a great sign and depending on which Hub you have might mean you dont have any internet access. You can check this to see if that is why your hubs lights are currently off. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Can You Be Tracked Down Just by Your IP Address? Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? Mesh Wi-Fi networks are all the rage at the moment. Switching Broadband Providers: Will Your BT Box Still Work? To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. Whats The Difference Between DVI-I and DVI-D? The red light means that the device isnt connected to broadband, and theres an issue with your Internet connection. If this doesn't fix it call 0800 111 4567. Your Smart TV Is Not Connecting To The Internet: Try This! If this doesn't work turn your Hub off and on again using its power button. Check all the cables are plugged in correctly. Once the Home Hub reboots, you can reset your password. This error is common when the device connects to broadband, but your service account isnt turned on just yet. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. The best course of action here is to do a manual reset by pressing the power button. Powered by GeneratePress. A solid orange light means that the hub is all working fine, but it isnt connected to the internet for some reason. Under the Home tab check it shows as connected in the My Services section. So, lets look through the colours that will show up on your BT Hub. I have got a PC plugged direct into the hub - again no internet. 1 Min Read. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. If you see an orange light on the silver bar, it means that theres an issue somewhere. Check whether the flashing orange light is still present. Open a new web browser window and follow the on-screen help wizard to get connected. Alternatively choose your Hub from the dropdown to find out how to connect. Check for any service problems in your area by checking our service status page. Microsoft Teams is Slow? So, hopefully this guide comes in handy. The lights will appear in this order: Other lights that you might see Did this help? Use the power button to do a manual reset. How do I create a wireless connection to my BT Business Hub 3 using WPS? Connect a device to your Hub using an Ethernet cable or Wi-Fi. There are various methods to contact BT support here but if you just want to speak with someone, either dial 150 from a BT phone or 0800 800 150 from any UK phone. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. If not, dont hesitate to factory reset your device. There are a few light colors on this modern/router combo device. We'd like to help so please get in touch. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Connect your laptop to the hub and head into Safari, Chrome or another web browser. The Hub is in Bridge mode and will act as a modem only. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. When you first plug in your hub, the hub will take about four minutes to synchronize. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Wireless security is switched off for one or both wireless channels. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. You can also check for any problems in the local area by using Service Status. It is also possible your line is crossed with another. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Your Hub will restart and the Power light will glow steady blue. However, if you see a flashing orange light followed by a solid orange light, theres an issue. After the Home Hub 5, BT moved to the Smart Hub. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. As a result, youll have to look into the following details. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. If it stays orange use the Contact us link at the bottom of the page. The light should turn blue when its ready. If problems persist, contact BT directly for assistance. Add to Cart . Your Hub is connected to the EE mobile network via Hybrid Connect, Your broadband connection is not set up yet, or there is a problem with your broadband. Keep this in mind before you do anything. A green light on your BT Hub indicates that things are going well. How to access Virgin Media router settings? 9 Musick Irvine, CA 92618-1638. Uber Greenlight Hub Detroit-13331 W 10 Mile Rd, Oak Park, MI 48237 Minnesota-N/A Mississippi-N/A Missouri. Dial 17070 and select option 2, there should be no noise between the announcements. Your Hub will restart and the Power light will glow steady blue. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. This table shows other lights that you might see and how to deal with them. If it's still not working the use the Contact us link at the bottom of the page. If the Base (Power) light is red, the hub may be overheating; if you notice the . Plug your Hub's power cable into the mains and turn on. Find out how to fix your flashing purple light problem here. Press the Restart button and release it when the Power light turns orange. Wait at least 3 minutes for the device to start up. Hit the Restart button and let it go when the Power light turns orange. Your broadband is active, but your Hub can't connect. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet.