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Make product returns easy for your customer with our return request form template. . V6J 1C7 support our review process, we may connect sooner. Swimwear must be returned with hygienic liner intact. You are responsible for return shipping costs. Find out where yours is here. To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the Sites, if lululemon is required to do so by law or legal process or if lululemon determines, in its sole discretion, that such action is necessary to protect the rights of lululemon, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or If you're having second thoughts about your gear, and your purchase was made within 30 days, you can return it. You can get a copy of your return label at any time through our returns portal by accessing your return informationhere, or find it attached to your return confirmation email. lululemon may also offer customers the ability to make purchases through mobile applications operated by our in-store educators. Swimwear must be returned with hygienic liner intact. If you choose to purchase lululemon's products or services through the Afterpay service which is offered to you on our Sites, please be aware that lululemon is not responsible for the content of their websites or their privacy practices. You will have the option of providing other personal information in connection with your use of the mobile application, such as your picture, your physical location, your birthdate and your gender. Lululemon is a yoga and exercise apparel company, whose business strategy is based on marketing a lifestyle rather than a product. Some of our third-party advertising partners act either as joint controllers of your personal data along with lululemon or as independent data controllers, and thus will handle shared data under the terms of their own privacy policies. Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. If you have any questions about the security of personal data collected by lululemon contact us HERE. Sign up to our emails to join the lululemon Community and enjoy 10% off your next order. Right?! Can I receive a Fast Track Refund to my original method of payment? Phones: 10am - 8pm GMT. If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Newsletter sign up T&Cs apply. Discover lightweight, comfortable bottoms designed for every environment. Please sign in. Return Policy & Refunds | lululemon NZ New to lululemon? lululemon or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and Services and the Sites and Services features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. If we need additional information to Phone : (+44) 0800 783 9249. When the right fabric doesnt exist, we create it. If you would prefer to prevent your computer from accepting lululemons cookies, you may follow your Internet browsers steps for doing so. Performance Return Form Performance Return Form To make sure we best understand what you're experiencing, please take a few minutes to complete this form. You will need to visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. e. Compliance with Law. The rip tag and product tag must be attached in order for a refund. By conducting purchasing activities using these mobile applications, you agree to ourTerms of Useas well as to this Privacy Policy. Please visit your local store when they reopen who will happily assist you, and note all other conditions of our Return Policy still apply. Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masksand gift cards. Some of our mobile applications allow you to connect with Facebook and import your Facebook information, such as your friends names, as well as your device contact list (collectively, Your Contacts) into the application for the purpose of allowing you to invite such persons to download the application or to invite them to participate in certain activities, such as a yoga class. In addition, lululemon may collect additional information from users of our Services, such as our mobile applications as described in the Mobile Applications section below. If we receive data about you in this manner, we combine that data with the personal data we collect directly from you. If you agree to connect our mobile applications with Facebook and to share information and Your Contacts, you grant lululemon permission to access and use such information for such purposes provided in this paragraph of the Privacy Policy. Downloading and using one of our mobile applications. For quality returns outside this time period, please head into store or contact ourGECto process your return. Full-time Lululemon employees get a 60% employee discount. For days in the city, or on the sofa. Key Takeaways. These jurisdictions may not provide the same level of data protection as your home jurisdiction and may not be considered by the European Commission to offer adequate protections for personal data. You are landing on the NZ site, but it looks like you may be coming from somewhere else. Orders Returns Services and Payment Plans Sizing Our Products Shipping Policy Support Centre Information Live Chat For fast support, connect with our friendly Virtual Educator and have your questions answered. Did you ever get yours processed after you sent? If youre looking to ship to somewhere else, please choose your country. Part-time employees under 25 hours get a 40% discount. Our technical gear is designed to keep you comfortable and confident during all your sweaty pursuits. 24. This return policy applies to lululemon products purchased from lululemon stores located in New Zealandand online at lululemon.co.nz. Items must also have the tags attached and accompanied with valid proof of purchase. Head to theRETURNS PAGEto start a return and print your shipping label. lululemon may also use your IP address to identify you when lululemon feels it is necessary to enforce compliance with this Privacy Policy or the Terms of Use, or to protect the Sites, Services, systems, information, employees, service providers, business partners, users, customers and others. (Remember this must be 3 items or less to receive the Fast Track Refund.). If you have any questions about the security of personal information collected by lululemon, please contact:[emailprotected]. However, lululemon will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for lululemons business purposes. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). Our Service Providers. Online purchases may be returned to any lululemon store with the original receipt. lululemon will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. WHAT SHOULD I DO IF I HAVE A QUALITY ISSUE WITH MY ITEM? Email: 2pm - 8pm GMT. We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met. If you are a consumer in the United Kingdom (UK), European Economic Area ("EEA") or Switzerland, this privacy policy ("Privacy Policy") explains how we process your personal data when you shop in our stores, access or use our websites, register for and attend events, engage with us on social media or otherwise interact with us. Participating or responding to consumer survey or requests for consumers opinions, concerns, and preferences regarding lululemons products and services. Lululemon's employee discount wins at 40% - 60% off! Looking to return Like New Product? Find gifts she really wants. You will need to provide an original lululemon athletica receipt or online tax invoice which includes reference to the item you are returning; and. You can read more information about Afterpay and its policies byclicking here. If you'd like to exchange your items, you can wait until your local store re-opens. This is a read only version of the page. You should also be aware that certain aspects of the Sites and Services are not confidential and are available for public viewing. For example, this Privacy Policy does not apply to consumers located outside the UK, EEA and Switzerland. So frustrating. Returns. Youre offline. A collection made to look, move and feel the way you want to. Find gifts she really wants here. Still need support? Store locator: find your nearest location here. You have 30 days from the date of purchase, or delivery date for online orders, to return your items for a full refund. We also transfer personal data to service providers that process personal data for us in the United States, Canada and other locations (as an example, Amazon Web Services process information for us in various data center locations, including those listed at HTTPS://AWS.AMAZON.COM/ABOUT-AWS/GLOBAL-INFRASTRUCTURE/). Please see our change-of-mind policy for all information. Don't have an account? Unsubscribe at anytime. To learn more, see our. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23), return must be made within 30 days from the delivery date, merchandise must be unwashed and unworn with the original hangtags attached, shoes can be worn but must be in the box (learn more, proof of payment must accompany the return, For lululemon Membership, see additional terms and conditions. What should I do? Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. Wonder if I am going to have to wait another month again. Start a return Returning a gift? If youre returning less than 3 items and want a refund to a lululemon e-gift card, it might be possible to receive your refund when dropping your return at FedEx. Gift receipts enable the recipient to make an in-store exchange or receive a refund in the form of a lululemon gift card (in-store and online). Once youre signed in, youll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet thats closest to you. Most web browsers automatically accept cookies. If you prefer to return or exchange your Lululemon purchase online, you can do so by visiting the Lululemon website and filling out the return form.Online returns are usually processed within 7-10 business days of receiving the item. Lululemon is currently unable to process a return via PayPal if you originally used the payment service to make a purchase. If not, enter your order ID and email address. Lululemon Athletic has traveled down from the great, white North and is making a cozy, new home at 6th and Lamar just behind Waterloo records. If you have provided permission through your device to allow us to collect location information, lululemon may obtain pinpointed physical location information from technologies like GPS, Wi-Fi, or cell tower proximity. By downloading and/or using these mobile applications, you agree to any applicable Terms of Use, which shall be provided to you when you download the mobile applications and which shall be available at any time during your use of such mobile applications, as well as to this Privacy Policy. The item must be in new and original condition. All online orders can be returned with UPS or to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). I gave full detail in my original message its like they didnt even read it. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. This privacy policy (this Privacy Policy) sets out the privacy policies and practices for lululemon athletica inc. and its subsidiaries and affiliates including lululemon athletica Australia Pty Ltd., lululemon athletica new zealand limited and lululemon HK limited (collectively lululemon) with respect to how lululemon collects personal information. We do not share personal data about you with third parties except as follows: a.Our affiliates and subsidiaries. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemons behalf. But let us be clear, the company never meant to suggest that they were offering a warranty for your lifetime (i.e., however long you have the product for). If you would like more information about this practice or to opt-out of this use of your anonymous information, please visithttp://www.networkadvertising.org. Subject to certain limitations and exceptions, you have the following legal rights regarding our processing of your personal data: A right to obtain information:You have the right to request information about how we process your personal data. Customers wishing to receive a refund to their original form of payment or who are returning more than three items are advised to begin their returns on Lululemon's online returns portal. We share personal data with third parties when we have your consent to do so. Note:We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. It takes hundreds of hours of meticulous tailoring to create a piece of gear that fits and performs so well that it almost feels like youre wearing nothing at all. ago Noat this time, were only able to process a Fast Track Refund through FedEx or USPS. b. Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. Please review your contact information and make sure it is correct so we can get back to you about your product. We respect your privacy and won't spam you. Registering or filling in forms on the Sites or in the Stores. To make sure we best understand what youre experiencing, please take a few minutes to complete this form. Timothy Springs on self-expression and how his alter ego, Hollywould Star changed his life. Keep in mind, exchanges can only be completed in store and not online with our GEC. Online purchases may be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). If you do get an approved return, you get a refund in the form of a gift card for the value of the item. Online Returns. lululemon currently offers its customers in New Zealand shopping online the option of making split payments on lululemon products (except lululemon gift cards or e-gift cards) using a combination of valid lululemon gift cards and Afterpay. By live chat or calling our Guest Education Centre, or dropping in to one of our stores. Send us an email, call our Guest Education Centre, or drop in to one of our stores. Gift receipts are available for all online orders. Can I receive a UPS label for a Fast Track Refund? Clicking the 'Return Items' button on the form directs shoppers to either log into their Lululemon accounts or to look up their orders as a guest. We are not currently accepting Like New returns in store. Our freshest gear. The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you). Just fill it out again, They used to not take forever. Click the button below to start your return or visit my account, A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly, Print the shipping label and return receipt, Place your item(s) and the return receipt in the reusable shipping bag or box, Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible, Drop off at nearest UPS Drop off location. Send us an email at GEC@LULULEMON.COMwell need your order ID, full name, email address, country of residence, and the item(s) you're looking to return. BY SUBMITTING PERSONAL INFORMATION TO LULULEMON OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT LULULEMON MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.