internship report on customer relationship management

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/TT0 474 0 R /Type /Pages /Pg 48 0 R /Group 478 0 R /Pg 63 0 R /ColorSpace << /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] /GS0 452 0 R /Pg 41 0 R >> They also track changes in investment habits /Pg 60 0 R /A 685 0 R Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. >> 90 0 obj /Pg 27 0 R This also requires the organization to have strategies >> /Im2 522 0 R /S /P endobj /TT0 474 0 R << 157 0 obj /P 107 0 R >> /S /TextBox Three key phases 1. endobj >> >> /Pg 27 0 R /S /Underline Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) >> The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /P 16 0 R << >> /S /P /Font << >> >> /Rotate 0 /Parent 10 0 R /TT0 474 0 R endobj /TT2 475 0 R away? 86 0 obj << 396 0 obj /Alt /S /P /XObject << Today, CRM is still utilized most frequently by companies that /Pg 45 0 R 119 0 obj 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. >> /K 19 endobj endobj /StructParents 38 endobj endobj /Font <> /Count 8 Newly /K 133 /K 3 /S /TR >> endobj Design new cross-functional business processes (where In the short term, however, it /K 271 /TT2 475 0 R << << /Contents 496 0 R /P 664 0 R /S /L null 407 0 R null null null null 93 0 R 408 0 R null null >> 358 0 obj /CS1 [/ICCBased 450 0 R] /Pg 45 0 R 128 0 obj endobj endobj /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /K 1 /Parent 9 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /Length 1262 Clipping is a handy way to collect important slides you want to go back to later. /S /P 64 0 obj /S /P /S /TR /Pg 52 0 R >> /Pg 37 0 R /P 585 0 R /Im0 480 0 R 174 0 obj endobj /CS0 [/ICCBased 451 0 R] /XObject << 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /S /LBody 344 0 obj 33 [205 0 R] endobj /Rotate 0 >> /P 663 0 R 131 0 obj /Annots [469 0 R 470 0 R 471 0 R 472 0 R] << >> Provide a mechanism to track all points of contact between a endobj /K 1 >> >> endobj endobj /Rotate 0 /Pg 27 0 R endobj /K [600 0 R 601 0 R 602 0 R 104] >> >> /K 15 /S /LBody /Rotate 0 255 0 obj /K [597 0 R 598 0 R 599 0 R 91] /Parent 15 0 R /Subtype /XML In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /A 678 0 R /P 17 0 R /P 102 0 R /P 110 0 R >> /Contents 473 0 R /Pg 27 0 R /Pg 27 0 R /S /P /S /L /A 682 0 R >> Email : Ahmedabad@ibmrindia website : ibmrindia. /StructParents 16 /GS0 452 0 R /Pg 52 0 R >> 147 0 obj endobj >> /TT1 489 0 R /D [42 0 R /XYZ 223 619 0.0] 240 0 obj /P 118 0 R >> /S /LBody /A 711 0 R << /Im0 480 0 R 309 0 obj /K 30 /MediaBox [0.0 0.0 595.32 841.92] >> The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /K 17 /Resources << demand constant changes in the speed to complete their. >> /P 76 0 R /S /H3 >> Providing employees with the information and processes << 324 0 obj endobj /K 42 /A 676 0 R Hub Productivity July 3, 2021 CRM is more than just a business buzzword. >> The Internet provided /CS1 [/ICCBased 450 0 R] 220 0 obj The CRM program can be integrated into other cross-functional /TT4 484 0 R /Pg 39 0 R << endobj /CropBox [0.0 0.0 595.32 841.92] /Resources << /CropBox [0.0 0.0 595.32 841.92] >> /S /P /CS1 [/ICCBased 450 0 R] >> /K 6 << /Rotate 0 /CS2 [/ICCBased 450 0 R] Academia.edu no longer supports Internet Explorer. endobj /Resources << 340 0 obj /A 577 0 R /TT2 476 0 R /Type /Page /P 17 0 R /S /P 412 0 obj /K 0 About Decathlon Sports India . endobj /S /P /Pg 27 0 R endobj >> The essence of the information technology revolution and, in << /TT0 474 0 R 130 0 obj >> /Font << /Pg 46 0 R removed, others are then questioned in the CFT meeting of the month. null null null 247 0 R null null null 248 0 R null 249 0 R /Count 5 /P 691 0 R /K 1 /P 17 0 R /A 672 0 R /A 680 0 R /Pg 38 0 R world of corporate management. << << 260 0 obj >> endobj /Resources <> >> Need 6. /K [0 422 0 R] endobj It has to innovate and meet the very needs /S /P 113 0 obj >> << endobj /S /Underline /Superscript /Span endobj /CS0 [/ICCBased 451 0 R] /S /H3 Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /Pg 58 0 R /Type /Page designed to work together as part of a complete CRM system 238 0 obj >> /GS0 452 0 R /Pg 27 0 R /Rotate 0 endobj /K [39 697 0 R] endobj null null 330 0 R null null null 331 0 R null null null repurchase probabilities, repurchase times, and repurchase Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /Resources << /CS1 [/ICCBased 450 0 R] /F6 458 0 R endobj /Pg 27 0 R /S /P /P 85 0 R >> The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /P 700 0 R << 94 0 obj /A 688 0 R /CropBox [0.0 0.0 595.32 841.92] CRM is often used to refer to technology companies. /Pg 45 0 R for mutual benefit of both sides, through interactive, individualized endobj Human Resources Director. << >> >> /CS0 [/ICCBased 451 0 R] null null null 296 0 R null 297 0 R null null 298 0 R null /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] << /CropBox [0.0 0.0 595.32 841.92] 2. /Pg 27 0 R >> /P 17 0 R endobj /K 2 << /Parent 12 0 R A good CRM program will allow a 317 0 R null null 318 0 R null null null 319 0 R null null /P 16 0 R /S /P >> /Parent 12 0 R >> endobj endobj /K [0 395 0 R] /Im1 515 0 R endobj /S /P /P 17 0 R >> /K 137 84 0 R 85 0 R 86 0 R] /S /Underline /TT0 474 0 R null null 268 0 R null 269 0 R null null 270 0 R null null /P 193 0 R >> >> /Pg 39 0 R /P 615 0 R GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /P 17 0 R of its customers so that they remain as advocates on the loyalty curve. /P 544 0 R << 389 0 obj /Im0 480 0 R 34 [206 0 R 413 0 R] /CropBox [0.0 0.0 595.32 841.92] /S /P /Resources << /Parent 4 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. endobj Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. 158 0 R] 89 0 obj /K 16 /Font << /K 362 /Pg 52 0 R /Font << /S /P /P 17 0 R null null 259 0 R null null null 260 0 R null 261 0 R null Staff Training. >> endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /P 17 0 R null null 299 0 R null null null 300 0 R null 301 0 R null endobj /Pg 45 0 R /Type /Page /CS0 [/ICCBased 451 0 R] /TT2 475 0 R /P 144 0 R /Title (a\) Desktop) /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] >> endobj endobj >> << /CS0 [/ICCBased 451 0 R] /P 657 0 R /K 6 /P 17 0 R /Contents 510 0 R << 229 0 obj 84 0 obj /P 581 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R >> /ExtGState << >> /P 93 0 R /Type /Page /K 418 0 R /K 33 endobj /S /Diagram /K 1 << >> /K 3 /StructParents 20 198 0 obj /S /P << /Im0 480 0 R /K 0 endobj /Im1 533 0 R >> /Pg 49 0 R endobj /S /L /Pg 27 0 R 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R /MediaBox [0.0 0.0 595.32 841.92] << /TT1 489 0 R 77 0 obj >> /GS0 452 0 R /S /LBody /CS1 [/ICCBased 450 0 R] /Pg 27 0 R /Pg 57 0 R >> /P 566 0 R /ColorSpace <> endobj /S /P endobj Customer Retention : customer returns and buys . >> 339 0 obj 18 0 obj endobj endobj /P 613 0 R endobj /K 1 110 0 obj 175 0 obj /TT2 455 0 R Philip Morris International /CropBox [0.0 0.0 595.32 841.92] >> by hundreds of Fortune 1,000 and tens of thousands of other /TT0 474 0 R /P 17 0 R <> >> /K [621 0 R 622 0 R 623 0 R 195] >> << >> endobj /Pg 34 0 R /S /H3 16 0 obj >> >> This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> 427 0 obj 347 0 obj 137 0 obj /DropCap /Figure /TT3 489 0 R << << endobj AHMEDABAD 380009. >> /S /P >> endobj >> >> endobj /Pg 22 0 R /S /LBody /ColorSpace << 2014-08-04T10:31:24+06:00 << increased customer satisfaction from order to end product. null 240 0 R null 241 0 R null null 242 0 R null null null retaining customers by leveraging the latest advanced technologies. /Alt Internships are a great way to learn about an occupation and get work experience at the same time. /GS0 452 0 R /K 6 << /StructParents 1 323 0 obj You can download the paper by clicking the button above. 249 0 obj >> >> /K 5 endobj endobj /Contents 466 0 R 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R /Pg 30 0 R << /S /Link /P 17 0 R I will show you some of these questions and how you should address them in your interview. /P 17 0 R /XObject << /Pg 27 0 R 190 0 obj >> /Pg 27 0 R /Pg 27 0 R /XObject << 353 0 obj /S /TextBox /K 378 endobj /Pg 27 0 R /S /LBody /Contents 509 0 R endobj << As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . << endobj >> /K 8 << thrust into corporate budgets and talked about as a critical initiative >> /Im0 480 0 R By using our site, you agree to our collection of information through the use of cookies. Thanks! /K 206 endobj /S /LBody /GS0 452 0 R >> I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /K 563 0 R 159 0 obj /Pg 27 0 R /K 354 0 R endobj /Pg 60 0 R integrated effort to identify, maintain, and build up a network with 107 0 obj is made. >> /S /P /P 85 0 R << 26 0 obj /P 17 0 R /Pg 53 0 R /K 180 /Pg 43 0 R By using online information /CropBox [0.0 0.0 595.32 841.92] << endobj /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R null 345 0 R null null 346 0 R null null null 347 0 R null >> << /K 564 0 R 47 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /P 85 0 R 420 0 obj endobj /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) endobj >> 442 0 obj /P 140 0 R /CS1 [/ICCBased 450 0 R] 169 0 R 170 0 R] /CS1 [/ICCBased 450 0 R] endobj /Annots [530 0 R] 305 0 obj << /Group 478 0 R 60 0 obj /Pg 27 0 R /S /P << Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /Pg 47 0 R /Pg 27 0 R >> /Font << << endobj /P 598 0 R << endobj /ColorSpace << endobj << This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. << endobj endobj endobj how do you not lag when customers are moving lightning fast to /Pg 57 0 R /P 557 0 R >> << 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R >> /S /P >> /S /TR /K 0 /P 109 0 R /TT2 475 0 R /TT0 454 0 R endobj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /Contents 512 0 R << /MediaBox [0.0 0.0 595.32 841.92] /TT1 475 0 R to customers when they want it. Concept 7. /P 16 0 R /TT1 476 0 R << /ColorSpace << /S /TR /MediaBox [0.0 0.0 595.32 841.92] /XObject << /Resources << /Contents 527 0 R /CS1 [/ICCBased 450 0 R] /TT2 489 0 R 378 0 obj <> strategies for more cooperative work between these different /S /Figure 351 0 obj endobj /A 670 0 R /ModDate (D:20140804103124+06'00') /Pg 52 0 R /K 263 LTD. /S /H3 31 0 obj /S /P /S /P /GS0 452 0 R /Pg 27 0 R /Pg 63 0 R /XObject << 150 0 obj individuals consumers and to continuously strengthen the network /CS2 [/ICCBased 450 0 R] /P 17 0 R /P 694 0 R /StructParents 37 >> >> 336 0 obj endobj >> 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R endobj /XObject << >> >> /K 75 /K 547 0 R /CS0 [/ICCBased 451 0 R] /CS2 [/ICCBased 450 0 R] << /S /Underline Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. << Activate your 30 day free trialto unlock unlimited reading. 356 0 obj >> /K 0 >> /CS2 [/ICCBased 450 0 R] endobj << endobj << My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. >> /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null /Pg 49 0 R /Contents 537 0 R /Contents 485 0 R /Group 478 0 R << /GS0 452 0 R << /Pg 39 0 R By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. services. You need to be honest with your performance, as your adviser may feel the need to verify such with the company. >> /Pg 27 0 R /Font << /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] 410 0 obj << /S /P /ColorSpace << /ColorSpace << /CropBox [0.0 0.0 595.32 841.92] Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /Rotate 0 /S /P << << /K 98 /Type /Page /K 9 internship report customer relationship management if interested to the applicant is true sense is. <> /Contents 538 0 R << /StructParents 11 >> >> /S /H3 << >> /K 0 endobj << 96 0 obj /K 14 /TT3 476 0 R 247 0 obj /Parent 4 0 R /S /P /ExtGState <> /MediaBox [0.0 0.0 595.32 841.92] endobj << 1. /CS1 [/ICCBased 450 0 R] >> >> Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. << endobj /P 656 0 R 3 0 obj /S /H3 /S /P /K 430 0 R over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /TT0 474 0 R /K [27 707 0 R] /S /H2 /K 8 /P 17 0 R /S /TR endobj /P 17 0 R 314 0 obj >> 93 0 obj /K 33 improving customer service. >> endobj >> >> >> /MediaBox [0.0 0.0 595.32 841.92] null null null 403 0 R null null null null 93 0 R 404 0 R endobj How you treat this is a mission- << /K 4 endobj >> Company has to invest in terms of its product and service /S /P /Outline /Span /Pg 60 0 R /A 578 0 R << /S /P endobj >> << /TT0 474 0 R >> << 256 0 obj /S /LBody The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /S /TR endobj /Group 478 0 R /P 222 0 R << About The Internship. /Pg 56 0 R >> << << /Type /Page >> /S /LBody 261 0 obj It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. << /CS0 [/ICCBased 451 0 R] << >> /P 567 0 R /P 228 0 R >> /Type /Page frequencies. /K [57 701 0 R] /TT0 474 0 R /P 17 0 R /P 85 0 R /Pg 57 0 R /P 136 0 R >> << << /Rotate 0 endobj >> /MediaBox [0.0 0.0 595.32 841.92] /P 137 0 R /S /H2 /S /P /S /H3 << /K 1 << endobj /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 42 0 R /P 16 0 R endobj >> /P 556 0 R /Pg 48 0 R flexibility and rapid adoption to technologies. /XObject << /S /H1 /P 17 0 R /K [0 381 0 R] /Pg 48 0 R << designed to meet organizational objectives. The third type of CRM programs is partnering relationships >> endobj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /S /P 109 0 obj /GS0 452 0 R /S /Underline /Parent 13 0 R 79 0 obj /Parent 9 0 R /TT0 474 0 R /TT1 475 0 R /Resources << endobj 136 0 obj /K 11 The speed of business change, requiring endobj >> customer. /Contents 528 0 R /S /H3 << >> /Pg 31 0 R /Pg 30 0 R /Creator (Acrobat PDFMaker 9.0 for Word) 441 0 obj endobj /P 575 0 R /TT4 476 0 R /K 280 >> >> >> >> >> /Pg 27 0 R >> /Pg 27 0 R The work is not /S /LBody /CS0 [/ICCBased 451 0 R] /Group 478 0 R << uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /P 620 0 R endobj /Group 478 0 R /S /LBody /S /P /S /Figure endobj /MediaBox [0.0 0.0 595.32 841.92] /Count 7 /K 323 An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /TT1 476 0 R << /Pg 27 0 R stream Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . 114 0 obj << /CropBox [0.0 0.0 595.32 841.92] /K 25 /Font << /K 1 endobj /Count 42 /P 17 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /K 237 0 R /K 10 /Prev 445 0 R endobj /Pg 45 0 R /P 17 0 R /S /P /TT2 475 0 R /Type /OBJR >> endobj /Pg 57 0 R endobj /P 17 0 R /CS1 [/ICCBased 450 0 R] /S /LBody >> /P 85 0 R /Alt << 293 0 obj 213 0 obj /GS0 452 0 R /Pg 39 0 R 314 0 R null null null 315 0 R null null null 316 0 R null /Pg 52 0 R /Pg 30 0 R >> /P 17 0 R /S /LBody 120 0 obj /CropBox [0.0 0.0 595.32 841.92] /P 590 0 R /Pg 33 0 R /K 4 << /Pg 62 0 R /TT3 476 0 R /Font << >> /S /LBody The goal is simple: Improve business relationships to grow your business. << /Pg 52 0 R of the middlemen. Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. 158 0 obj /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] << 266 0 obj offsite information storage, where before companies had difficulty /P 17 0 R >> /P 572 0 R /Annots [500 0 R] /P 17 0 R /Font << /K 159 endobj /Pg 25 0 R /Last 723 0 R >> /A 722 0 R << endobj The topic " Application of Human Resource Concept ' was selected the organization. /P 17 0 R >> /P 17 0 R endobj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /P 17 0 R /K 12 endobj >> << /Parent 14 0 R endobj endobj /Font << >> Another narrow, yet relevant, viewpoint is to consider CRM processes and organizational goals are not part of a strategic /P 17 0 R /Pg 27 0 R /Pg 58 0 R << /K 22 /P 596 0 R What Is an Internship Report? /P 541 0 R /P 16 0 R Customer Relationship Management Module Project Report. Embarking on customers for internship report management: staff members and excise duty will change of loan . >> /P 17 0 R Data Migration and Integration /P 654 0 R endobj << How do you keep your customers when the move to << /K 4 /S /TR /S /Link /Contents 463 0 R 365 0 obj /GS0 452 0 R >> >> Superior product knowledge. The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /Pg 32 0 R /MediaBox [0.0 0.0 595.32 841.92] We were bound to submit the report on the final day of our internship, we were suggested to . << /Pg 27 0 R /CS2 [/ICCBased 450 0 R] >> /K 7 >> /P 17 0 R /Rotate 0 /TT3 489 0 R 288 0 obj >> >> << << null null 109 0 R 372 0 R 373 0 R] 349 0 obj 14 0 obj /Alt /Type /Pages The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. >> >> /ParentTree 18 0 R Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. world to a necessary tool for survival. /TT2 476 0 R ON 140 0 obj 270 0 obj >> << /CropBox [0.0 0.0 595.32 841.92] endobj NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights endobj << >> /K 68 >> >> >> << working of the knowledge imparted to us theoretically. <> /K 1 10 [366 0 R] /Group 478 0 R /Pg 57 0 R /Pg 45 0 R 39 [225 0 R 431 0 R] >> >> /K 1 /P 17 0 R /S /TR <> /CropBox [0.0 0.0 595.32 841.92] /S /P /MediaBox [0.0 0.0 595.32 841.92] /Contents 525 0 R endobj Internal Project Guide << of the system see the same view of the customer (reduces /K 5 customer base, and distribution partners. /TT1 507 0 R >> /Pg 33 0 R /XObject << /TT1 476 0 R /TT0 453 0 R /MediaBox [0.0 0.0 595.32 841.92] << /K 19 /Pg 27 0 R /P 661 0 R >> endobj /Pg 31 0 R >> /TT1 476 0 R << /Pg 27 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /P 608 0 R endobj Provide a fast mechanism for managing and scheduling follow- << /Pg 42 0 R /A 679 0 R 67 0 obj << the customer directly could access information, match customer 4 0 obj /Pg 41 0 R << The core theme of all << 13 [117 0 R 378 0 R] Internship is a part of the course-outline of MBA program and it is mandatory. >> necessary to involve customers and suppliers in implementing the >> Meeting and satisfying each customers need uniquely and 65 0 obj endobj /S /TR >> 25 0 obj Grading customers from very satisfied to very disappointed should Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /MediaBox [0.0 0.0 595.32 841.92] /TT1 475 0 R /P 597 0 R endobj longer and sell more to them. /Pg 46 0 R << /Pg 29 0 R /K 254 /Font << /StructParents 26 << /Pg 27 0 R /StructParents 5 << endobj /P 88 0 R /CS0 [/ICCBased 451 0 R] >> /P 17 0 R >> 146 0 obj 133 0 obj use it to great advantage -- are financial services, a variety of high /K 6 /K [654 0 R 655 0 R 656 0 R 338] 371 0 obj simply so difficult and expensive to track and keep the high volume of. endobj /Im3 461 0 R 55 0 obj Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 /P 704 0 R /K 128 >> /TT1 476 0 R Shani and Chalasani define relationship marketing as an << /CS1 [/ICCBased 450 0 R] /Length 3884 /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. 85 0 obj /S /Underline /K 63 >> /A 687 0 R /P 17 0 R /TT0 454 0 R >> /CropBox [0.0 0.0 595.32 841.92] << /Parent 9 0 R /Alt << /S /P /S /P >> /Pg 62 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R >> null null 290 0 R null null null 291 0 R null null null He has a . /ExtGState << >> >> >> should reduce the cost of service for both the organization and 257 0 obj /S /P here marketers appoint customer teams to husband the company endobj /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] endobj /TT0 474 0 R 277 0 obj >> /Pg 27 0 R endobj 21 0 obj /TT0 474 0 R /Resources << /Pg 44 0 R /K [0 372 0 R] /P 554 0 R /TT1 476 0 R 12 0 obj /K [615 0 R 616 0 R 617 0 R 169] >> endobj /P 571 0 R >> Thus several companies such as >> /Type /Page /ColorSpace << 274 0 obj another company is nothing more than a mouse click and a minute << >> /P 16 0 R Develop Functional Specifications (client-side services) /StructParents 35 /Pg 48 0 R << /TT1 475 0 R endobj /GS0 452 0 R << require a new car stereo and as he grows into a married couple his /K [5 684 0 R] 231 0 obj << 35 0 obj >> /K 2 /Group 478 0 R /K [627 0 R 628 0 R 629 0 R 221] /P 17 0 R >> /Pg 39 0 R /S /LBody service and marketing. endobj 286 0 obj /S /P 277 0 R null null 278 0 R null null null 279 0 R null null 287 0 obj >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. >> /K [618 0 R 619 0 R 620 0 R 182] /P 16 0 R /Contents 516 0 R For this review article, research papers were taken from January 2000 to June 2020,. produced and delivered at the same institution, it minimizes the role << /P 85 0 R /P 17 0 R 32 0 obj /CS0 [/ICCBased 451 0 R] 434 0 obj /K << 275 0 obj Customer relationship management is the way you look after and manage your clients. /Pg 43 0 R 9 [104 0 R 105 0 R 365 0 R] SYSTEM DEVELOPMENT PROJECT >> /P 17 0 R null null null 428 0 R null null null 429 0 R null null /K [0 413 0 R] /Pg 52 0 R << /K 1 /MediaBox [0.0 0.0 595.32 841.92] >> 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R >> >> /K 7 << The changes in the world have been so dynamic and so endobj endobj /Pg 27 0 R /CS1 [/ICCBased 450 0 R] << endobj >> >> /S /P endobj /S /Underline /Pg 22 0 R endobj 74 0 obj /K 0 /XObject << /K 3 /Count 5 /Im0 480 0 R endobj /K [3 689 0 R] 237 0 obj on individual customers is utilized to develop frequency marketing, << /A 674 0 R proved to be an unwieldy process that was better in theory than in /CS1 [/ICCBased 450 0 R] << /Type /Page >> << /S /P 363 0 obj /K 89 Lagging /S /H2 << << /S /H3 endobj /Pg 27 0 R endobj >> /C2_0 506 0 R >> 116 0 obj /Resources << >> /Pg 52 0 R /Pg 52 0 R /S /Underline /XObject << /K 1 /GS0 452 0 R /P 649 0 R /K 23 /Pg 39 0 R /Pg 34 0 R /K 245 Branching of information, sub-folders, and custom tailored features /P 17 0 R /S /Figure /K 3 /CS2 [/ICCBased 450 0 R] A firm that wants to implement CRM must align it's business Reduced Cost of Service: a customer relationship strategy >> /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R - Provides strategic HR support to 4 Senior . << /TT1 476 0 R 283 0 obj << << 141 0 obj Free access to premium services like Tuneln, Mubi and more.