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His failure to reply to me or send pictures until after Case was decided on his favor was strange. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. @deala0621:There's no point in contacting Canada Post, or USPS. New replies are no longer allowed. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. I have sent the item you ordered to the address on file with ebay. You can request that the buyer send the item back to you immediately. The final resort is to submit a missing mail search. Yet fight is not over, lets see what happens next. Press question mark to learn the rest of the keyboard shortcuts. If they bring eBay into this, do I stand any chance at all? Was full of marks. Help for buyers and sellers. Example: The listing said "new," but the item was clearly used. If they do then you have to either refund or call eBay and try to make your case. The buyer has since responded and accepted that it was delivered somewherebut not to him. The scammer will ask for the victims gift card number to use as payment. Made sure we sent all images to amazon as it was within 30 days of purchase. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Those labels are a lot bigger and I never cut them to a smaller size. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Add any photos you have of the wrong package. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Parcel comes back, buyer is less than helpful, I refund, get a neg. Theres no possible way I sent the wrong item so hes trying to scam me. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Then gets mixed up on which item was wrong. That necklace couldn't have come from me. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. That is not the package i sent your cosmetics in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Otherwise she wouldn't have bothered. ive had power sellers defraud me for a 50 cent lowes coupon. You must be new here, in this sub anything and everything is a scam ;). QUOTE eBay is very aware that scams occur on the website. Yeah you filing that stuff 100% does nothing. Remember that if an offer looks too good to be true, it probably is. If you find an item on eBay that you think is fraudulent, report the listing directly. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The unofficial eBay subreddit. So eBay accepted the return. 03:21 PM. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Keep choosing to the end, then scroll down and your contact options will be at the bottom. The buyer pays quickly, and you send the item without concern. What can I do in this situation to avoid loosing $900 and the item as well? I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. The other thing that is suspect is their account was created the day they ordered the item. what is beyond infinity most expensive car ticket. I will report this to the post master. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Omg I JUST heard that same story!!!! I talked to manager and simply were told nothing can be done. I cant believe you won this. Sucks!! It expressly says this in the PayPal Seller Protection terms. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Disputes about the quality of the item are not billing errors. eBay are only concerned with issues that affect their own profit margins. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. I sold 4 of the same items. Ebay going to shit with scammers abusing the money back guarantee. How do you prove you sent A? Is this person trying to scam me and going to the lengths of altering the package and using a different item?? why it was refused and Never heard back. The most common dispute for a scammer is the "not as described" dispute. Offer to send the copied forms to an ebay chat rep. Go to ic3.gov and fill out the internet crime form. You can always appeal later. They readily cooperate with law enforcement. . Once they have the code, they disappear and make off with your gift card balance. 01:30 PM. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If you get the item back as a buyer you have the option to relist and recoup your outlay. 05:49 AM. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . There is undisclosed damage to the item. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Contact postmaster and file mail fraud. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. He immediately cancels the order and requests a refund. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Our app will file a claim in your stead, saving you time and a potential headache. Gift card scammers reach out to victims by phone, email, or social media. Honest mistakes happen. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Save the case number that the USPS gives you. 26-05-2020 2) Buyer most likely will open SNAD return request. 4) Request return shipping label credit as buyer made false claim. I'll go over how it happened, what I did to fix it, and how you can. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 11. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). But the fact that she specifically took a photo of the top tells me it was meant for me. on Offer to send him a return shipping label. I've taken back an item I never sold lol. Once payment is confirmed you ship it promptly. Press question mark to learn the rest of the keyboard shortcuts. - edited I did became a pain with calling everyday and today calling 5 times. USPS is the most trusted delivery service in the USA. They have always just put new shipping labels over the original label on the unopened package. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. PayPal Seller Protection exists to help sellers trade confidently on eBay. That photo looks like your shipping label stuck on top of another shipping label. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. So, I cancel the order and sent in a statement. to fight them over this and go to the Phillippines is beyond annoying. Thanks for this suggestion. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. You are welcome to file claims and police reports. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. In this scam, the buyer then accuses you of sending a damaged item. I agree. Lol either way I wasnt surprised. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. This is the message:Just wanted to say that the item I received was not this one. So unfair. 1. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. A little detective work might find the answer. In my experience, the wait times are usually short and they do call within the estimated time. I manufacture them myself and sell for only one price. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. There is no way to dispute a transaction once its finalized in this way. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. The buyer confused me with another seller. From the "Reason for replacement" drop-down menu, select "wrong item was . If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Strictly No RETURN NO EXCHANGE policy. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . People are getting desperate, violent and all kinds of other things lately. Do not refund first and try to appeal after. Learn the fundamental steps for running an eBay business. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Unfortunately for you, the item is a replica of the one you sent. And while I'll be cordial, it doesn't bode well. The status says the item was "Delivered to agent," so the item shows as delivered. For more information, please see our You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. What's the return address? The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. The buyer then tried to repeat that same scam several times. An option to dispute the refund and report the buyer will appear. It was already on the way. I know they will get their refund, but should I inquire at all? and our If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. What would you do? - edited Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. You end up owning expensive packaging, without the desired product. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. This time, I accidentally sent an ebay buyer the wrong item. This is what it takes to get ebay to appeal a return in your favor. What to do when wrong item received, seller requesting to send to other buyer. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. If the item is sold for more than $750 the item must have signature delivery proof. Explain that you used a box, not an envelope, if that is the case. Buyer contacts me today. Person buys 2 things. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Glad you at least eventually prevailed. eBay will not assist with a transaction that occurred beyond its purview. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Dispute the refund. I have multiple people selling my exclusive product for less that I sell it for on Ebay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For example, they may ask for cash, bank transfer, check, money order or even gift cards. So, that explains the different labels and (possibly) the Fragile stickers. 26-05-2020 As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. For things like graphics cards your best bet is to sell locally, all cash. Welcome to the Selling board! If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Paid a tailor 4.50 repaired it and sent back with DPD signed for. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. It is a site to get quality at the best price and sometimes I make 50 cents. Thx for the link to reporting a buyer theres a couple people I need to report. Is eBay likely to refund the buyer? Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. This is what people are doing nowadays, so selfish. Put your blame where it belongs with Chinese sellers! Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. 1. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. "That picture shows different items rather than what I sent. You have to make them paying you off a better deal than the hassle you will continue causing for them. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. 26-05-2020 The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Ask if they want you to dispose of it or return it to them. The buyer could be lying. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The item I sent out was also tagged, this one is not. A buyer will offer to purchase your item and send a larger payment than required. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. This is why I take photos of the item with the eBay paperwork. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I've only had to use these pics a few times but they save a lot of hassle. Other platforms I never had a problem with over 6 years. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. There's usually another new label then. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Privacy Policy. You take pics of box, item and serial number? It's tough dealing with customer service when they're all Filipinos who don't understand or care. The item's condition was misrepresented. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. The thing to remember is that these slip up were t. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. This sounds exactly like the issue Im having! Before you start your Missing Mail Search, you will want to double check the status of your package. When a buyer wants to return an item and be issued a refund, here is what you do first. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. The item ordered was a coil of hook & loop tape. Visit the nearest USPS location and fill out a request form. 03:13 PM. Select Order Not as Described. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I sold 4 of the same items. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Thanks for the reply. But obviously I cant prove that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Anytime I can create with the Stardream line, I jump at the . I had to help my mom submit a dispute through eBay, as a buyer. They can claim the item was not received, claim a refund and make off with the expensive item. They will call the number you have on record for this account, so make sure that's correct before you start. You can chat with other sellers about anything to do with running a business on eBay. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Some of this advice may be second nature to you, or may not apply to all sales. 26-05-2020 I asked my boyfriend to print off the labels and post them while he was at work. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Answer (1 of 4): Hi. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Theyll tell you to file a report with the police and then wash their hands of the matter. Or is it possible it was mixed up with a different package? by asking the buyer questions or calling the post office? Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). We had a top where it was returned with snot. Did you try talking with the buyer? Otherwise, you can also restart the laptop just by pressing the power button. 26-05-2020 Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. This scam is a new twist on the offer of overpayment. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. on Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Two moths ago, a parcel comes back. They needed his phone number but I did not have it. 26-05-2020 For approved returns, Mercari provides a free shipping label to the Buyer. This was shipped by Global Shipping Program. The online auction site launched in 1995, and scammers have used it ever since. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. If you've changed your mind about the item, check with the seller to see if they'll accept your return. The buyer will pay with a fraudulent check. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Ebay always takes out the fees and send the remaining money to the Bank on file. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. 'However once the seller has received the item back, eBay can then step in and review the .